Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Ryan Gomez

Newark,DE

Summary

Dynamic Service Manager with a proven track record at Chipotle, enhancing team retention and operational efficiency. Expert in UX design and user research, I excel in optimizing workflows and fostering collaboration. My leadership and communication skills drive impactful training development, ensuring high-quality service and client satisfaction.

Overview

5
5
years of professional experience

Work History

Service Manager

Chipotle
Newark, DE
06.2020 - Current
  • Led 3+ locations through daily operations, onboarding, and team development, increasing staff retention by 15% over 6 months.
  • Redesigned internal employee training workflows with a focus on clarity, usability, and efficiency improving the onboarding experience and operational performance.
  • Supported cross-location staffing and scheduling with minimal turnover, contributing to a 10% increase in shift efficiency.

Technical Intern

Bentley Systems
Philadelphia, PA
06.2023 - 08.2023
  • Conducted discovery sessions with 5+ enterprise clients, gathering user needs that informed prototype solutions for internal tools.
  • Applied systems thinking to design workflows aligned with user needs, technical constraints, and business goals contributing to more intuitive internal processes.
  • Helped document and optimize 3 major workflow systems, improving internal handoff efficiency by approximately 20%.

Education

UX Design Professional Certificate -

Google
Online
07.2025

Some College (No Degree) - Information Systems

University of Delaware
Newark, DE

Skills

User research and usability studies

  • Wireframing and prototyping
  • Interaction design and information architecture
  • Accessibility (WCAG) compliance
  • Design thinking and user-centered design
  • Figma, Adobe XD, and Miro
  • Python, SQL, and HTML
  • Customer service excellence
  • User experience design
  • Team leadership and management
  • Workflow optimization strategies
  • Effective communication skills
  • Cross-functional collaboration
  • Stakeholder communication and presentation design
  • Documentation proficiency
  • Slack, Google Workspace, Microsoft Office, Notion expertise
  • English (fluent), Spanish (fluent), Japanese (intermediate)

Timeline

Technical Intern

Bentley Systems
06.2023 - 08.2023

Service Manager

Chipotle
06.2020 - Current

UX Design Professional Certificate -

Google

Some College (No Degree) - Information Systems

University of Delaware

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Ryan Gomez