Ryan Goss
West Palm Beach,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
22
22
years of professional experience
Work History
Equipment/Facilities Director
American Engineering And Development Corp
2017.03 - Current
- Reduced maintenance downtime by establishing a preventive maintenance program for all equipment.
- Ensured safe work environment through adherence to OSHA and MSHA standards and regular safety audits.
- Developed and managed an annual facilities budget, optimizing resource allocation and minimizing expenses.
- Developed and managed equipment budget, cost vs revenue, disposals, and purchases of all equipment.
- Negotiate rental and lease contracts
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Established departmental performance goals and provided feedback for underperforming areas.
- Drafted and distributed reports to assist board members with critical business decisions.
Service Manager
Wagner Equipment Co
2012.02 - 2017.02
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians and other supporting staff ensuring timely completion of projects and high-quality workmanship.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Shop Foreman
JX Peterbilt
2009.07 - 2012.01
- Increased shop efficiency by implementing streamlined processes and organizing work areas.
- Reduced machine downtime by performing regular maintenance checks and addressing issues promptly.
- Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback.
- Safeguarded workplace safety through strict adherence to safety protocols and conducting regular training sessions for staff.
- Managed a team of skilled technicians, fostering a positive work environment that encouraged professional growth and development.
- Coordinated with other departments to ensure timely completion of projects and smooth communication between teams.
- Developed custom solutions for unique customer requirements, resulting in increased client satisfaction levels.
- Continuously updated technical knowledge through attending industry workshops, seminars, and conferences to stay abreast of new trends or advancements in technology relevant to our field of expertise.
- Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
Technician
Fabick Cat
2002.04 - 2009.07
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Optimized system performance through thorough testing, analysis, and adjustments as needed.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Expert in engine and other power train components rebuild processes on various Caterpillar products.
- Conducted root cause analyses for recurring technical issues, resulting in long-term solutions that minimized future disruptions.
Education
General - Auto/Diesel Technology
Universal Technical Institute
Glendale Heights, IL03.1999
Skills
- Business Development
- Business Planning
- Team Management
- Contract Negotiation
- Crisis Management
- Data Analysis
- Inventory Management
- P&L Administration
- Inventory Tracking and Management
- Effective leader
- Process Improvements
Timeline
Equipment/Facilities Director
American Engineering And Development Corp
2017.03 - Current
Service Manager
Wagner Equipment Co
2012.02 - 2017.02
Shop Foreman
JX Peterbilt
2009.07 - 2012.01
Technician
Fabick Cat
2002.04 - 2009.07
General - Auto/Diesel Technology
Universal Technical Institute
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