Ryan Goss
Fallbrook,CA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking an opportunity to expand skills while facilitating company growth. Looking for a company to grow with both personally and professionally.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Community Service Worker(Streets)
City Of Eau Claire
Eau Claire, Wisconsin
03.2025 - Current
- All aspects of roadwork including:
- Snowplowing
- Tree trimming
- Mowing
- Street sweeping
- Homeless encampment clean ups
- Litter removal
- Pothole patching
- Crack sealing roadways
- Spray patching roadways
Commercial Driver
Hill and Son Excavating
Ocean Park, Washington
01.2024 - 09.2024
- Checked vehicle's equipment and supplies, such as tires, lights, brakes, gas, oil, water and loading equipment.
- Loaded and unloaded cargo in a safe manner according to company guidelines.
- Drove 10-yard dump truck to haul/pickup materials.
- Provided excellent customer service by responding promptly to inquiries about shipments or services offered.
- Complied with all applicable traffic laws while operating commercial vehicles in order to maintain safe driving records.
Senior Equipment Operator/Vegetation Manager
The County of San Diego
San Marcos, CA
05.2018 - 12.2023
- Operated heavy construction equipment to move earth and other materials, including bulldozers, loaders, graders, backhoes, scrapers and trenchers.
- Conducted pre-operational checks on equipment such as checking fluid levels and tire pressure.
- Performed maintenance activities such as lubricating parts, changing filters and refilling fuel tanks.
- Maintained accurate records of work performed on each piece of equipment.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- First Responder for all roadway hazards, including removal of fallen trees, flooding issues, roadway failures, car accidents, storm patrol.
- Knowledgeable in all aspects of roadway safety, flagging traffic, roadway fixes, clean up and repair.
Laborer
BJ Construction
Fallbrook, California
03.2017 - 04.2018
- Loaded and unloaded materials, ensuring proper handling and storage procedures were followed.
- Followed safety protocols meticulously to minimize risks on the job site consistently.
- Collaborated with team members to complete projects within designated timelines effectively.
- Completed variety of physical labor tasks.
- Operated and maintained a variety of equipment including hand and power tools.
- Cut materials into specified sizes for installation using tile cutters and power saws.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Maintained a clean and organized worksite to ensure safety and compliance standards.
- Assisted skilled tradespeople with tasks, improving workflow and team collaboration.
Service Writer/Mechanic
Mahrs Tire and Auto
Fallbrook, CA
03.2015 - 03.2017
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Processed payments for completed services using cash register or point-of-sale systems.
- Provided cost estimates for additional repairs and services requested by customers.
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
- Scheduled appointments for customers based on technician availability.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Developed relationships with local auto parts suppliers in order to secure discounts on parts purchases.
- Ensured all safety regulations were followed while working in the shop environment.
- Maintained customer database with current contact information and vehicle records.
- Followed up with customers after the completion of service to ensure satisfaction with the results.
- Assisted technicians in locating parts from vendors when needed for specific jobs.
- Verified that all required safety checks had been performed on vehicles before release to customers.
- Monitored inventory levels of shop supplies and ordered new materials when needed.
- Advised customers on preventative maintenance schedules for their vehicles based on manufacturer recommendations.
- Resolved customer complaints regarding service quality or billing issues promptly and professionally.
- Communicated repair information to customers in a professional manner.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Presented accurate estimates to inform customers of service charges and expectations.
- Discussed options with customers, helping each make optimal choices for individual needs.
- Conferred with customers to understand service needs and write up accurate orders.
Assistant Manager/Customer Sales and Service Expert
Dominos Pizza Inc.
Fallbrook, CA
02.2008 - 02.2014
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Making of pizzas and other menu items
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Pro Shop Manager/Golf Instructor/Front of House Manager
Fallbrook Golf Club
Fallbrook, CA
06.2000 - 01.2008
- Received incoming shipments of new merchandise and stocked shelves accordingly.
- Assisted with monthly physical inventory counts to ensure accuracy of stock levels.
- Organized merchandise displays to ensure a neat, tidy, and attractive appearance of the Pro Shop.
- Assisted customers in selecting golf equipment, apparel, and accessories that best suited their needs.
- Greeted customers and provided excellent customer service.
- Performed daily opening and closing procedures in accordance with established guidelines.
- Resolved customer complaints in a timely manner while maintaining a professional attitude.
- Balanced daily tills at the end of each shift to ensure accuracy of cash register totals.
- Provided knowledge about product features and benefits to help customers make informed decisions.
- Taught private lessons, as well as group clinics including senior and junior golfers.
- Organized fun raising golf tournaments as well as private parties/corporate events.
- Hired and trained all employees including: pro shop, cart barn, starters and marshals.
- Supervised staff schedules, ensuring adequate coverage during peak hours.
- Provided exceptional customer service by responding to inquiries, resolving complaints, and addressing special requests in a timely manner.
- Resolved customer complaints in a timely manner while maintaining positive relationships.
Education
AA - Criminal Justice
Palomar Jr College
San Marcos, CASkills
- Road Construction
- Land Clearing
- Heavy Equipment Operation
- Hazardous Materials Handling
- Customer Service Expert
- Cash Handling
- Inventory Control/Ordering
- Food prep
- Problem Solving
- Sales
- Scheduling
- Data entry
- Management Experience
- Golf instruction
- Roadway maintenance
- Commercial Driver
Certification
- CPR/First Aid
- Commercial Class B Drivers Liscence
- Forklift Certified
- Chainsaw/Tree Truck Certified
Education and Training
other
Timeline
Community Service Worker(Streets)
City Of Eau Claire
03.2025 - Current
Commercial Driver
Hill and Son Excavating
01.2024 - 09.2024
Senior Equipment Operator/Vegetation Manager
The County of San Diego
05.2018 - 12.2023
Laborer
BJ Construction
03.2017 - 04.2018
Service Writer/Mechanic
Mahrs Tire and Auto
03.2015 - 03.2017
Assistant Manager/Customer Sales and Service Expert
Dominos Pizza Inc.
02.2008 - 02.2014
Pro Shop Manager/Golf Instructor/Front of House Manager
Fallbrook Golf Club
06.2000 - 01.2008
AA - Criminal Justice
Palomar Jr College