Ryan Green
Saint Cloud,MN
Summary
Highly driven Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Buffalo Wild Wings
Saint Cloud , MN
10.2023 - Current
- Monitored inventory levels and placed orders for new stock as needed.
- Created and maintained schedules for the entire staff
- Trained and maintained staff knowledge
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
Shift Manager
Boulder Tap House
Saint Cloud, MN
06.2023 - 10.2023
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Shift Manager
Boulder Tap House
Moorhead, MN
08.2021 - 06.2022
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Reinforced rules to promote superior employee performance.
- Taught staff upselling techniques to meet revenue targets.
- Promoted products, increasing customer base and market share.
- Directed employees through daily routines.
- Handled customer complaints, questions and inquiries.
Server
La Casita
Waite Park, MN
03.2021 - 08.2021
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
Certified Trainer
Buffalo Wild Wings
Saint Cloud, MN
09.2018 - 09.2020
- Trained newly hired top talent to fill key positions and maximize productivity.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
Swing Manager
McDonalds
Sartell, MN
01.2016 - 05.2018
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Prepared and led food service training programs to teach staff various tasks.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Supervised teams' work to maintain consistent quality and performance levels.
- Trained workers to close skill gaps and improve overall productivity.
- Maintained control of shift operations.
- Monitored employee performance in order to give guests positive and high-quality service at every visit.
- Kept premises clean and neat by proactively monitoring all areas of operations.
Shift Manager
KFC
Grand Rapids, MN
09.2013 - 08.2015
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Reinforced rules to promote superior employee performance.
- Directed employees through daily routines.
- Handled customer complaints, questions and inquiries.
- Managed cash positions and made bank deposits.
- Counted out cash drawers at end of each shift and logged profits into computer system.
Education
Bachelor of Arts - Saxophone Performance
Saint Cloud State University
Saint Cloud, MN05.2021
Skills
- Training and mentoring
- Opening and closing procedures
- Team development
- Schedule oversight
- Troubleshooting
- Communication skills
- Performance improvements
Certification
- ServSafe Certified- October 2023
Business References
- Sean Artley- Former General Manager at Buffalo Wild Wings Saint Cloud (320) 260-2960
- Justin Olson - Training General Manager at Buffalo Wild Wings Maplewood (715) 797-6575
Timeline
Assistant General Manager
Buffalo Wild Wings
10.2023 - Current
Shift Manager
Boulder Tap House
06.2023 - 10.2023
Shift Manager
Boulder Tap House
08.2021 - 06.2022
Server
La Casita
03.2021 - 08.2021
Certified Trainer
Buffalo Wild Wings
09.2018 - 09.2020
Swing Manager
McDonalds
01.2016 - 05.2018
Shift Manager
KFC
09.2013 - 08.2015
Bachelor of Arts - Saxophone Performance
Saint Cloud State University
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