Ryan Gregg
Summary
A highly passionate and determined individual who holds himself with the highest integrity to carry out competent and professional effort. I understand that both customers and clients are crucial to an organization's success, and I can be relied upon to communicate effectively and carry out my duties professionally, while positively representing the company. I always strive to improve my personal and professional development, and ultimately, I believe I can be an asset to any team or organization.
Overview
10
10
years of professional experience
Work History
Customer Care III
Guardian Life Insurance Company of America
04.2022 - Current
- Interface effectively with a diverse customer base, utilize de-escalation techniques, communicate with patience, propose ideal solutions for customer issues, aiming for first interaction resolution
- Experienced in creating an effective, organized environment in which I can excel at focusing time providing top-level client support, resolving issues and, developing relationships to ensure loyalty and growth
- Rewarded over $2,500.00 in competitive compensation due to consistent quality assurance scores
- Express compassion and empathy while developing strategic solutions for solving problems and addressing unsatisfactory customer experiences
- Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume averaging a 94% quality assurance score since the start of my employment
- Consistently praised for quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team player attitude
- Quickly triaged incoming calls, and escalated calls when necessary, maintaining a 6-minute average handle time
- Update the company's database with accurate customer information to validate channels of communication for new clients while maintaining current customers' information all in a timely fashion
- Promptly handled an average of 30 customer inquiries daily while avoiding an exceeded risk infraction
- Received a 3.0 out of 3.0 score on randomly scored customer interactions for 9 straight months based on the Dalbar quality assurance scale
- Proficient in virtual communication software such as Universal Desktop and Generation-Next IT Solution for interoffice industry data, Microsoft Teams for interactive conferences, and Google Drive to maneuver self-created product and service manuals
Delivery Driver
DoorDash Inc.
03.2020 - 03.2022
Package Handler
United Parcel Service
05.2019 - 01.2020
Crew Member
McDonalds Restaurant
06.2015 - 07.2017
Owner/Operator
Snow Removal Service
10.2014 - 03.2017
Education
Bachelor of Science - Finance, Business Geographical Information Systems (GIS)
West Chester University
West Chester, PA05.2021
Skills
- Account Management
- Call Center Operations
- Client Relations
- Communication
- Conflict Resolution
- Continuous Improvement
- Cross-Functional Collaboration
- Customer Relationship Management (CRM)
- Customer Service
- Customer Solutions
- De-Escalation Techniques
- Relationship Building
- Active Listening
- Team Management
- Time Management
Keyskillsandproficiencies
- Account Management
- Call Center Operations
- Client Relations
- Communication
- Conflict Resolution
- Continuous Improvement
- Cross-Functional Collaboration
- Customer Relationship Management (CRM)
- Customer Service
- Customer Solutions
- De-Escalation Techniques
- Relationship Building
- Active Listening
- Team Management
- Time Management
Timeline
Customer Care III
Guardian Life Insurance Company of America
04.2022 - Current
Delivery Driver
DoorDash Inc.
03.2020 - 03.2022
Package Handler
United Parcel Service
05.2019 - 01.2020
Crew Member
McDonalds Restaurant
06.2015 - 07.2017
Owner/Operator
Snow Removal Service
10.2014 - 03.2017
Bachelor of Science - Finance, Business Geographical Information Systems (GIS)
West Chester University
Similar Profiles
Gulshan GoyalGulshan Goyal
Lead Engineer at Guardian Life Insurance Company of America (A Fortune 250 Company)Lead Engineer at Guardian Life Insurance Company of America (A Fortune 250 Company)
Nipun MehtaNipun Mehta
Data Engineer at Guardian life insurance company of AmericaData Engineer at Guardian life insurance company of America
Bruce PearsonBruce Pearson
Infrastructure Service Management Engineer at Guardian Life Insurance Company of AmericaInfrastructure Service Management Engineer at Guardian Life Insurance Company of America