Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Grenauer

Rockton,IL

Summary

Versatile and achievement-oriented professional with a robust background at the US Army and Blockbuster Video, excelling in customer relations and critical thinking. Demonstrated expertise in improving operational efficiency and customer satisfaction, with a knack for problem resolution and team development. Proven track record of enhancing profitability and mission success through innovative strategies and professional excellence.

Experienced with operating and maintaining M1A1 Abrams tanks. Utilizes comprehensive knowledge of vehicle systems to ensure operational readiness. Track record of effective teamwork and rapid problem-solving in demanding conditions.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

10
10
years of professional experience

Work History

M1A1 Abrams Tank Crewman

US Army
08.2006 - 05.2010
  • Conducted thorough pre-mission checks to ensure optimal performance during missions.
  • Performed regular maintenance tasks on the tank''s weapons systems, maintaining peak functionality.
  • Assisted with the loading and unloading of ammunition, contributing to efficient mission preparation.
  • Assisted in coordinating logistical support for field operations, ensuring all necessary supplies were readily available when needed.
  • Provided critical support during reconnaissance missions by gathering valuable intel using advanced sensors and equipment.
  • Operated the M1A1 Abrams Tank with precision during combat situations, ensuring successful outcomes.
  • Enhanced team efficiency by implementing streamlined communication and coordination protocols.
  • Ensured accurate target acquisition through diligent use of specialized sighting equipment.
  • Collaborated with other crew members to develop innovative strategies for mission success.
  • Improved tank maintenance procedures, resulting in increased operational readiness.
  • Actively participated in after-action reviews following missions to identify areas for improvement and implement changes as needed.
  • Continuously sought opportunities for self-improvement and professional development, maintaining a high level of expertise in all aspects of M1A1 Abrams Tank Crewman responsibilities.

Night Manager

Blockbuster Video
01.2004 - 05.2006
  • Implemented contingency plans to mitigate risks during high-traffic events.
  • Motivated team to meet nightly operational goals for improved service delivery.
  • Prepared nightly reports for management to inform strategic decision-making.
  • Implemented cost-control measures to enhance profitability without compromising quality.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
  • Improved guest satisfaction by efficiently managing night operations and promptly addressing customer concerns.
  • Managed 3 employees in delivering smooth, productive night shift operations.

Customer Service Representative

Darrenkamps
02.2000 - 01.2004
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Donegal High School
Mount Joy, PA
06-2005

Skills

  • Customer relations
  • Problem resolution
  • Complaint handling
  • Payment processing
  • Professional telephone demeanor
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Product knowledge

Timeline

M1A1 Abrams Tank Crewman

US Army
08.2006 - 05.2010

Night Manager

Blockbuster Video
01.2004 - 05.2006

Customer Service Representative

Darrenkamps
02.2000 - 01.2004

High School Diploma -

Donegal High School

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Ryan Grenauer