RYAN B. GRIFFIS

Play a key role in growing business for Dell Technologies by being responsible for all sales activities at a dedicated partner site; driving demand and revenue for the company.

• Responsible for accepting inbound calls in a transactional environment for the Inside Sales Channel, supporting thousands of Dell Technologies Partners with various account management needs, specifically sales
• Work with partners to identify and qualify mutually rewarding sales activities, strategies and business opportunities across all business solutions
• Help build the relationship between the company and the partner and ensure service level agreements are met, so partners and resellers are inspired to promote company solutions
• Identify appropriate, cost-effective and practical alternatives for products and services to meet the full range of the partners needs and maximize sales opportunities
• Increased client satisfaction by building strong relationships and addressing their needs promptly

Applied skills for which I was hired to reorganize and improve standards, practices, and procedures for entire Records Management division. Responsible for maintaining client inventories through performing records center tasks including:

• Retrievals, returns, incoming items for storage, monthly and annual destructions, internal moves, permanent withdrawals and any special projects requested
• Face-to-face client relations
• Courier services for pick up and delivery of items
• Managed the transfer of approximately18,000 boxes, containing280,000+ files for a new client. This required creation of new processes and procedures as to streamline and improve current practices for efficacy and efficiency
• Research and obtain new software for implantation of a new imaging program for clients during COVID-19 as to maintain a consistent availability of records and data via secure FTP server

Responsible for inputting client information into the system for a clients initial implementation after purchasing a new product. Responsible for ensuring all necessary information is received in order for the client to fully benefit from the product. The accuracy and quick turnaround is key to providing the client the best experience as they are implementing a new product

• Manages several active setups at one time and is also responsible for consistent internal communication to ensure the unattained setup information is received
• Manage a workload of over 30 products at a time and ensure that all setups meet quick turnaround
• Responsible for setting expectations with internal parties so it can accurately be communicated to client when a product will be available for use
• Ensure product is accurately setup and fully functional prior to first billing date
• Identify all data requirements, key data holders and manage the process for collecting data
• Troubleshoot data problems as necessary
• Confirm data for high-level accuracy following security standards
• Provide resolutions and guide through data and any challenges faced

Priding myself on loyalty, I remained on staff during several major downturns, when numerous others were released. I held 5 different positions within 2 different departments in my 7 years there. I started as a Print Shop Associate and worked my way up to Print Shop Manager before they closed the shop and moved me to manage the Records Department.

• Direct interaction with vendors regarding Records Information Management software, retention schedule research software, supply and inventory needs
• Continue to manage and maintain data/records management system
• Provide guidance and support to Corporate Resources groups
• Research and revise Corporate Business Records Management Schedule
• Coordinate file relocation due to expiration, divestment and/or acquisition of records
• Coordinate transferal of records in relation to divestment of assets
• Perform annual disposal of Records and Information based on Corporate Business Records Management Schedule
• Oversee inventory of corporate stationery
• Operate high capacity check printing and mail insertion equipment

Records Center Representative II (January 2016 - December 2016)

Develop, maintain and enhance an organized data/records management system. Creating a reliable arena where critical data is handled with extreme care and can be found in a timely manner. Provide guidance related to business departments as it relates to records management policies, procedures and processes.

• Prepare, organize, edit and maintain data for cataloging, filing or imaging
• Update various data sets and databases
• Retrieve, check out and re-file data as needed
• Maintain an organized record system, making retrieval of critical data effective and timely
• Ensure quality control checks are met based on established standards
• Analyze, compile and interpret data presented in applications, providing reports as needed
• Maintain security, confidentiality, and integrity of Records and Information
• Overseeing team in accomplishing both short - and long-term objectives

Print Shop Manager (January 2013 - December 2015)

Maintain print production schedule of high-quality materials, providing necessary assistance and guidance for print production personnel. Direct interaction with vendors regarding production equipment and inventory.

• Collaborated with the corporate design team for the board of directors and corporate C-Suite documents
• Set timelines and ensured expectations were exceeded100% of the time
• Internal outreach - discover and innovate ways to advance print shops service impact in relation to company-wide cost savings measures
• Oversee all printing operations, quality control, and print production scheduling
• Foster an environment focused on customer service centered innovation, efficacy, and efficiency
• Comprehensive staff training
• Overseeing team in accomplishing both short - and long-term objectives

Print Shop Representative I (January 2012 - December 2012)

• Continue to perform all duties related to digital printing of high-quality materials while overseeing business card production for entire company including subsidiaries
• Determine work priorities and schedule work
• Implement and maintain quality control measures
• Assist in personnel training
• Provide creative solutions for project expansions
• Operate high capacity check printing and mail insertion equipment
• Maintain paper and supply inventory
• Build relationship with vendors

Print Shop Associate (April 2011 - December 2011)

Perform duties related to digital printing of high-quality materials such as investor presentations, financial reports, policy guides, posters, postcards, fliers, and other various printed materials.

• Operate multiple color production printers
• Assist with collating, binding and distribution of printed materials
• Diagnose malfunctions and perform basic maintenance on production printers
• Operate a variety of other equipment such as paper cutting, binding, folding, preserving and collating machines

• Scanning documents into the computer system and giving them a name
• Assortment of 300-1000 pieces of incoming and outgoing mail daily
• Supported daily operations with efficient task management, contributing to overall office productivity and organization
• Enter confidential court ordered forms into the system
• Schedule meetings and conferences within the center
• Conduct employer surveys over the telephone
• Maintaining office supply inventory

• Head of a new project that converts file system from alphabetical filing order to numeric/barcode system for better file tracking abilities
• Served as the go-to resource for all file-related inquiries, providing timely and accurate support to colleagues and management
• Copy and collate all projects (including confidential papers)
• Inventory (10,000+ records) into a detailed asset list/data bank
• Accurately filed and delivered mail to all company departments
• Computed amount of postage required for outgoing mail, depending on weight and classification
• Covered phones for receptionist during their lunch break
• Assembly of small office furniture
• Move boxes and/or furniture as needed
• Kept kitchen supplies stocked

• Answered the multi-line telephone
• Responsible for fax/email of bids and cabinet drawings
• Use of copy machine several times daily for large copies
• Maintaining office supply inventory and all office machines
• Reorganization and supervision of complete file room to enhance the use of files and space
• Reviewing applications for new hires
• Trained and supervised new Administrative Assistant
• Typing cabinet specs and bids
• Billing and collection of payment for cabinets, utility payment, and vendor payment