Ryan Gross
Saint Clairsville,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Retail Store Manager
MMS/Alliance Mobile
Wheeling And Saint Clairsville, WV/OH
07.2021 - Current
- Developed and maintained store policies and procedures.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Performed regular audits to ensure compliance with company standards.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Handled cash register transactions accurately while providing excellent customer service.
- Organized merchandise displays according to seasonal promotions or special events.
Assistant Manager
Midwest Mobility Solutions
Wheeling, WV
10.2018 - 07.2021
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
Sales Representative
Collins Mobile
Saint Clairsville, OH
03.2018 - 10.2018
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Provided technical support for customers using the company's products or services.
- Maintained accurate records of all sales and prospecting activities.
- Identified opportunities for cross-selling additional products and services.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Presented products and services to prospective and existing customers to meet client needs.
Operations Manager
Airserv Cincinnati Airport
Cincinnati, OH
04.2006 - 08.2017
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Education
High School Diploma -
St Clairsville High School
Saint Clairsville, OH05-1998
Some College (No Degree) - Psychology/History
Ohio University
Athens, OHSkills
- Retail Operations
- Sales Growth
- Goal Setting
- Coaching and Mentoring
- Shift Scheduling
- Store Opening and Closing
- Retail Employee Training
- Hiring and Training
- Customer Service
- Performance monitoring
- Performance reporting
- Health and safety compliance
- Data Analysis
- Incidents management
- Client Relations
- Maintaining Compliance
- Schedule oversight
References
References available upon request.
Timeline
Retail Store Manager
MMS/Alliance Mobile
07.2021 - Current
Assistant Manager
Midwest Mobility Solutions
10.2018 - 07.2021
Sales Representative
Collins Mobile
03.2018 - 10.2018
Operations Manager
Airserv Cincinnati Airport
04.2006 - 08.2017
High School Diploma -
St Clairsville High School
Some College (No Degree) - Psychology/History
Ohio University
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