Ryan Grubb
Middletown
Summary
Operations professional with a strong background in managing high-volume financial transactions and leading teams. Experienced in fostering inclusive environments, streamlining workflows, and enhancing customer satisfaction. Recognized for strong problem-solving abilities and adaptability in fast-paced settings.
Overview
15
15
years of professional experience
Work History
Head Dance Team Coach
Xavier University
08.2023 - Current
- Lead and manage a team of 26 student-athletes, fostering a high-performance and inclusive culture
- Develop structured training programs to improve performance and consistency
- Coordinated competitions, travel logistics, and public events to enhance team visibility and engagement
- Raised over $25,000+ in fundraising to support team operations
- Facilitated integration of program into university athletic department, strengthening support and resources for athletes
Operations Premium Processor
APCO Holdings
Cincinnati
11.2013 - 04.2026
- Process and reconcile high-volume financial transactions (check, ACH, and electronic payments) with strong accuracy and compliance
- Manage end-to-end GAP claims processing, including verification, data entry, and submission
- Prepared daily 'Claims Ready to Be Paid' reports and issued corresponding checks for timely and accurate disbursement
- Extract and validate payment data using internal systems and Excel to maintain data reliability
- Balanced monthly remittance reports and reconciled daily deposits to uphold financial accuracy and integrity
- Provided client support via phone and live chat, efficiently resolving issues to enhance customer satisfaction
- Train clients on internal systems and troubleshoot technical issues to improve user experience
- Collaborate with sales and internal teams on pricing, documentation, and client needs
- Recognized for cross-functional support, adaptability, and consistent performance
Travel Advisor
Middle of the Magic Travel
01.2021 - 10.2022
- Designed and managed customized vacation experiences tailored to client needs
- Coordinated travel bookings for flights, hotels, and reservations to ensure seamless client experiences
- Managed multiple itineraries simultaneously with high accuracy
- Increased sales performance by over 2x in second year
- Cultivated strong client relationships, resulting in increased repeat business
Onboarding Specialist / Quality Control
Vanitv
02.2011 - 05.2013
- Performed quality checks on submitted orders for accuracy and completeness
- Coached colleagues to enhance performance and uphold quality standards
- Provided positive feedback to encourage stronger team performance
- Collaborated with sales team to standardize system setup and verify correct settings
- Configured credit card machines for business clients to ensure seamless transactions
Education
Miami University - coursework completed
Miami University
Hamilton, OHHigh School Diploma -
Hamilton High School
Skills
- Choreography Development
- Event Planning
- Team Coordination
- Budget Management
- Performance Analysis
- Team Leadership
- Cross-Functional Collaboration
- Organizational Skills
- Time Management Skills
- Problem Solving
- Fast Learner of Technology
- Fast Learner of New Systems
- Client support
- Time management
- Conflict resolution
Timeline
Head Dance Team Coach
Xavier University
08.2023 - Current
Travel Advisor
Middle of the Magic Travel
01.2021 - 10.2022
Operations Premium Processor
APCO Holdings
11.2013 - 04.2026
Onboarding Specialist / Quality Control
Vanitv
02.2011 - 05.2013
Miami University - coursework completed
Miami University
High School Diploma -
Hamilton High School