Summary
Overview
Work History
Education
Skills
Hyperlinks
Timeline
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Ryan Guedry

Denver,CO

Summary

Results driven Software as a Service professional with over 8 years of experience in software implementation, software consulting, project management, enterprise customer success and enterprise account management. A natural leader that possesses strong communication skills and the unique ability to build lasting relationships.

Overview

9
9
years of professional experience

Work History

Software Implementation Consultant

Simpro
04.2023 - Current
  • Oversaw and led the implementation process of the Simpro Field Management Software from inception to completion.
  • Created detailed project plans with established timelines, assigned to appropriate teams, and managed workflows throughout the implementation process.
  • Verified that every client received highest level of support, assistance and professionalism to uphold company's commitment to service
  • Simpro point of contact, product knowledge expert and account manager for a portfolio of 15-20 accounts
  • Managed configuration, installation, and troubleshooting of all software-related issues for the client.
  • Collaborated with cross-functional teams to establish customer success programs within Simpro.
  • Trained and mentored new team members to promote productivity, accuracy, and knowledge.
  • Created troubleshooting documentation to ensure customers had proper resources in order to overcome technical issues

Senior Implementation Specialist

Cin7 Omni
05.2022 - 04.2023
  • Oversaw the implementation process of the Cin7 Omni inventory management system from inception to completion
  • Developed trusted customer relationships through professional, reliable and authentic interactions
  • Presented strategic workflows to business owners, partners and their staff to best utilize the Cin7 Omni software and receive the maximum return on their investment
  • Worked directly with ecommerce platforms, accounting software's, marketplaces and various 3rd party logistics to ensure proper payment, stock movement, shipping and fulfillment of orders
  • Set up and customized Point of Sale portals, B2B wholesale websites and warehouse management systems for clients
  • Wrote and updated technical documentation for the Cin7 Omni self-help knowledgebase
  • Provided support and guidance to customers for resolutions of technical issues encountered during the implementation and onboarding process, taking pride in an expedited response to inquires
  • Created scoping documents and plans to ensure product delivery and solution integration happened in a timely fashion
  • Cin7 Omni point of contact, product knowledge expert and account manager for a portfolio of 20 different retail and wholesale businesses
  • Implemented training initiatives by incorporating industry trends and collaborating with senior leaders.

Benefits Producer

Higginbotham Insurance
04.2021 - 04.2022
  • Worked directly with BlueCross Blueshield, United Healthcare, and Cigna Health to put together the best plan for both employers and employees
  • Oversaw and managed 20 accounts to ensure every customer/client was successfully enrolled and satisfied with their current plans
  • Managed data to ensure that proper completion of all applications for submission to carriers
  • Assisted prospects and current members with enrolling in group and individual medical plans
  • Delivered comprehensive service presentations and maintained communication with existing account holders to ensure business retention and revenue growth
  • Followed up with insured individuals regarding premium and deductible payments
  • Sold and promoted Higginbotham lines of insurance, focusing on health insurance and property and casualty insurance.

Senior Implementation Specialist

Dealer-FX
06.2015 - 03.2021
  • Oversaw and lead the implementation process of the Dealer-FX Service Lane Technology software from inception to completion
  • Presented strategic and cultural changes to the Dealer Principle, Fixed Operations Director, General Manager and Service Manager to ensure that everyone was fully understanding of our end goals
  • Managed and mentored all newly hired implementation specialist by showing them the correct processes and emphasizing the companies values
  • Dealer-FX point of contact, product knowledge expert and account manager for a portfolio of 40 dealerships
  • Ensured each dealership was maximizing their return on investment by having weekly follow ups, phone calls and emails
  • Created and implemented troubleshooting documentation to help dealerships overcome learning curves and technical issues
  • Worked directly with the engineering and support team to ensure the dealerships technical issues were being handled in a timely matter.

Education

BS - Kinesiology & Sports Business

University of Texas A&M - Kingsville
Kingsville, TX
01.2015

Skills

  • Software as a Service
  • Software Implementation
  • Customer Success
  • Business Development
  • Project Management
  • Product Management
  • Account Management
  • Salesforce
  • Sugar
  • Slack
  • Microsoft 365

Hyperlinks

  • Https://bold.pro/my/ryan%2Dguedry%2D230420162148/615, Bold Profile
  • Https://www.linkedin.com/in/ryan-guedry-80885882/, LinkedIn

Timeline

Software Implementation Consultant

Simpro
04.2023 - Current

Senior Implementation Specialist

Cin7 Omni
05.2022 - 04.2023

Benefits Producer

Higginbotham Insurance
04.2021 - 04.2022

Senior Implementation Specialist

Dealer-FX
06.2015 - 03.2021

BS - Kinesiology & Sports Business

University of Texas A&M - Kingsville

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Ryan Guedry