Ryan Gunderlach
Rick's Custom Frame
Clermont,FL
11
years of professional experience
Versatile professional with experience in framing, scheduling, and account service. Strong in project management, collaboration, and clear communication. Focused on improving processes, solving problems quickly, and supporting smooth day-to-day operations.
Work History
Lead Frame Builder
4 Years 11 Months- Measured artwork and materials for custom frames with precise attention to sizing and specifications.
- Assembled custom frames, mounts, and backing to protect artwork and maintain presentation quality.
- Interpreted customer requests and translated design preferences into finished framing solutions.
- Maintained workshop tools, blades, and equipment to support safe, efficient production.
- Improved workflow by organizing materials and prioritizing orders to keep custom projects moving smoothly.
- Identified opportunities for improvement within the production line which led to reduced lead times and increased output.
- Ensured timely completion of projects by prioritizing tasks and effectively managing work schedules.
Physician Relations Scheduling Specialist
1 Year 5 Months- Worked alongside medical directors to facilitate adequate coverage for optimal operation.
- Delivered emergency scheduling fixes to maintain staffing.
- Monitored time off requests to ensure balanced workloads.
Patient Accounts Representitive
2 Years- Communicated with patients regarding outstanding balances, payment plans, and account status with professionalism and empathy.
- Resolved patient account inquiries using billing systems and clear explanations of charges, balances, and payment options.
- Processed payments, adjustments, and account updates while maintaining accurate financial records and documentation.
- Reviewed insurance claims, remittances, and denial notices to identify billing discrepancies and support account resolution.
- Coordinated with internal departments to resolve insurance, coding, and billing issues affecting patient accounts.
Patient Service Representative
1 Year 11 Months- Collected copayments, explained billing procedures, and processed daily front-desk transactions.
- Greeted patients, verified demographics, and updated registration records accurately.
- Scheduled appointments, coordinated patient flow, and maintained orderly waiting-room operations.
- Obtained insurance information, confirmed eligibility, and resolved basic coverage questions.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Education
Bachelor of Arts - Studio Arts
Skills
Power tools operation
Cutting methods
Precision measuring
Attention to detail
Analytical skills
Teamwork and collaboration
Client consultation
Project management
Account servicing
Problem-solving
Timeline
Lead Frame Builder
Rick's Custom Frame
08.2021 - 07.2026Read More
Physician Relations Scheduling Specialist
Patient First
04.2019 - 09.2020Read More
Patient Accounts Representitive
Patient First
04.2017 - 04.2019Read More
Patient Service Representative
Patient First
05.2015 - 04.2017Read More
Christopher Newport University
Bachelor of Arts from Studio Arts
Read More