Ryan Gutierrez
Rio Rancho
Summary
With my extensive experience at El Pinto Restaurant, excelling in customer service and employee training. I have a proven ability to resolve conflicts through effective communication. Skilled in time management and consistently delivering exceptional dining experiences while maintaining high standards of service. I wish to use these skills I have learned in a capacity to help others in different fields, in order to expand my knowledge and apply my skill set to different situations.
Overview
19
19
years of professional experience
Work History
Captain Waiter
El Pinto Restaurant
Albuquerque
07.2012 - Current
- Supervised wait staff to ensure efficiency and accuracy in order taking and delivery of food items.
- Trained new staff members on proper customer service techniques, use of equipment, and sanitation standards.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Restaurant Waiter
El Pinto Restaurant
Albuquerque
05.2009 - Current
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Calculated charges, issued table checks, and collected payments from customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Resolved customer complaints in a polite manner according to company policy.
Food Runner
El Pinto Restaurant
Albuquerque
03.2008 - Current
- Delivered food to guests in a timely manner while following safety protocols.
- Provided exceptional customer service, responding promptly to requests and concerns.
Busser
El Pinto Restaurant
Albuquerque
07.2006 - Current
- Bussed and reset tables in an orderly fashion.
- Ensured that each table was properly set before seating guests.
- Stocked service areas with supplies such as glasses, tableware, and linens.
Education
Some College (No Degree) - Psychology
University of New Mexico
Albuquerque, NMSkills
- Customer service
- Employee training
- Conflict resolution
- Time management
- Communication skills
- Data analysis
Timeline
Captain Waiter
El Pinto Restaurant
07.2012 - Current
Restaurant Waiter
El Pinto Restaurant
05.2009 - Current
Food Runner
El Pinto Restaurant
03.2008 - Current
Busser
El Pinto Restaurant
07.2006 - Current
Some College (No Degree) - Psychology
University of New Mexico
Similar Profiles
Will CoonsWill Coons
Host at EL PINTO RESTAURANTHost at EL PINTO RESTAURANT
Will CoonsWill Coons
Host at EL PINTO RESTAURANTHost at EL PINTO RESTAURANT
Rhiannon GarciaRhiannon Garcia
Prep Cook at El Pinto RestaurantPrep Cook at El Pinto Restaurant