Ryan hacker
Newtown,VA
Summary
Seasoned Manager with broad experience in both team leadership and project delivery. Possess strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions. Skilled in building strong relationships across all levels of an organization to achieve business goals.
Skilled Fire Protection Journeyman with background in ensuring fire safety compliance across various buildings and facilities. Strengths include keen understanding of fire protection systems, ability to conduct thorough inspections, and aptitude for training staff on fire prevention measures. Notable contributions include improving fire protection protocols and educating teams on effective emergency response procedures.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Symphony Placements
Newtown, Virginia
08.2024 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided technical support to survey participants during the process.
- Collaborated with research teams to develop strategies for improving response rates among targeted populations.
- Ensured compliance with ethical standards when conducting interviews or collecting data.
- Researched relevant literature related to topics being studied.
- Maintained a high level of confidentiality while handling sensitive information related to survey projects.
- Probed for relevant or appropriate information without influencing responses.
- Restated questions without altering meaning to facilitate participants' comprehension and collect high-quality data.
- Communicated survey procedures and objectives to interviewees.
- Used computer-aided telephone interviewing system to record data.
- Coded and inputted survey results accurately to maintain data integrity.
- Listened intently and objectively to accurately code responses.
- Verified eligibility of individuals for survey by asking for relevant personal information and checking forms.
- Conducted structured interviews and recorded audio.
- Explained survey objectives and procedures to interviewees, interpreting survey questions to help with comprehension.
Merchandising Specialist
Lowes Home Improvment
Henrico, VA
02.2020 - 04.2024
- Ensured compliance with corporate policies related to merchandising operations.
- Provided excellent customer service by responding quickly to inquiries or complaints.
- Created visual displays for store shelves, counters, and windows to attract customers.
- Performed regular audits of store shelves to ensure accuracy of pricing labels.
- Assisted customers with selecting appropriate products based on their needs.
- Operated powered industrial trucks in accordance with OSHA regulations.
Produce Team Lead
Tom Leonards Farmers Market
Glen Allen, VA
06.2018 - 08.2018
- Reviewed sales data from previous weeks in order to plan promotional activities for upcoming weeks.
- Maintained a clean and organized department by sweeping, mopping, and restocking shelves.
- Directed and supervised team members in the stocking of produce products.
- Ensured that all products were labeled properly with accurate pricing information.
- Assisted customers with locating specific items within the store as well as providing advice on product selection.
Mechanic 2
City of Richmond
09.2016 - 07.2017
- Working on heavy equipment like back hoes, skid steers and track equipment
- Conducted troubleshooting on everything from diesel engines and electronics to fluid lines.
Electronic Fire Protection / Data Communications Technician
VSC Fire and Security
03.2016 - 09.2016
- Arrive promptly and professionally at the job site and accomplish all work listed in the contract
- Troubleshot and repaired any problems found in the low voltage systems
- Offer fire protection essentials available through the company
- On call 24/7 availability
- Did some CCTV ran wires and helped troubleshoot it.
- Maintained updated records of all installed communication systems.
Care Giver
New Beginnings Senior Care
10.2015 - 03.2016
- Provide exceptional care and services to clients, including but not limited to: assisting with daily tasks, help with patient cleanliness, running errands as needed, home cleaning, and emotional support.
Mechanic
Pep Boys
08.2015 - 10.2015
- Troubleshot vehicle for potential problems and was able to decipher and determine existing issues
- Perform maintenance to customer’s vehicles promptly and properly.
Suppression Systems Technician
Fire Solutions
05.2015 - 08.2015
- Arrive promptly and professionally at the job site and accomplish all work listed in the contract
- Inspect and install various fire protection systems
- Troubleshoot and repair any problems found in the systems
- Offer fire protection essentials available through the company
- On call 24/7, and use of company vehicle.
Special Hazard Fire Suppression Manager
Safety First Company of Virginia
03.2013 - 05.2015
- Schedule meetings with customers to assess their fire protection needs
- Give a detailed breakdown of pricing for work to be performed
- Arrive promptly and professionally at the job site and accomplish all work listed in the contract
- Offer fire protection essentials available through the company
- On call 24/7, and use of company vehicle.
Plant Operator
East End Metals
10.2011 - 03.2013
- Intake and distribution of various metals promptly and effectively to destination
- Operated various forms of heavy equipment to include, but not limited to: skid-steer, fork lift, metal sheer, etc
- Collection and reallocation of metals brought into establishment.
- Assisted in troubleshooting mechanical problems as needed.
- Supervised personnel engaged in plant operations activities.
- Performed preventive maintenance activities on plant machinery and equipment.
- Ensured compliance with all applicable regulatory requirements related to plant operations.
Lead Kitchen Suppression Technician
East Coast Fire Protection
12.2009 - 10.2011
- Schedule meetings with customers to assess their fire protection needs
- Give a detailed breakdown of pricing for work to be performed
- Arrive promptly and professionally at the job site and accomplish all work listed in the contract
- Offer fire protection essentials available through the company
- On call 24/7, and use of company vehicle.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Maintained records of repairs, calibrations, and tests performed on equipment.
Lead Kitchen Suppression Technician
safety first co of va
Richmond, VA
05.2008 - 12.2009
- Schedule meetings with customers to assess their fire protection needs.
- Give a detailed breakdown of pricing for work to be performed.
- Arrive promptly and professionally at the job site and accomplish all work listed in the contract.
- Offer fire protection essentials available through the company.
- Conducted preventive maintenance procedures according to established schedules.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- On call 24/7, and use of company vehicle.
Lead Fire Suppression Technician
Fire X
06.2006 - 05.2008
- Arrive promptly and professionally at the job site and accomplish all work listed in the contract
- Inspect and install various fire protection systems
- Troubleshoot and repair any problems found in the systems
- Offer fire protection essentials available through the company
- On call 24/7, and use of company vehicle.
Education
High School Diploma -
Hacker Home School
Henrico, VA06-2007
Skills
- Analyzing sales reports
- Creating pricing models
- Stock control
- Managing overflow merchandise
- Inventory Tracking
- Promotional planning
- Microsoft Office
- Sales Reporting
- Hazardous Materials Handling
- Smoke detector testing
- Fire suppression systems
- Detailed Reporting
- Safety Equipment Inspection
- Hazard Identification
- First Aid
- Map Reading
- Basic Life Support
- Crew training
- Written Communication
- Problem-solving abilities
- Attention to Detail
Certification
- DCJS (2015)
- Badger fire systems cert.
- Ansul Suppression Systems and Fire Extinguishers
- Pyrochem Suppression and Fire Extinguishers
- Amerex Suppression and Fire Extinguishers
- EMT-B
References
References available upon request.
Timeline
Customer Service Representative
Symphony Placements
08.2024 - Current
Merchandising Specialist
Lowes Home Improvment
02.2020 - 04.2024
Produce Team Lead
Tom Leonards Farmers Market
06.2018 - 08.2018
Mechanic 2
City of Richmond
09.2016 - 07.2017
Electronic Fire Protection / Data Communications Technician
VSC Fire and Security
03.2016 - 09.2016
Care Giver
New Beginnings Senior Care
10.2015 - 03.2016
Mechanic
Pep Boys
08.2015 - 10.2015
Suppression Systems Technician
Fire Solutions
05.2015 - 08.2015
Special Hazard Fire Suppression Manager
Safety First Company of Virginia
03.2013 - 05.2015
Plant Operator
East End Metals
10.2011 - 03.2013
Lead Kitchen Suppression Technician
East Coast Fire Protection
12.2009 - 10.2011
Lead Kitchen Suppression Technician
safety first co of va
05.2008 - 12.2009
Lead Fire Suppression Technician
Fire X
06.2006 - 05.2008
High School Diploma -
Hacker Home School
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