Ryan Haisley
Colorado Springs,CO
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
23
23
years of professional experience
Work History
General Manager
American Overhead Door
Colorado Springs, CO
04.2007 - Current
- Established and maintained effective communication with staff members to ensure efficient operations.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Supervised employees through planning, assignments and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Designed sales and service strategies to improve revenue and retention.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Implemented campaigns and promotions to help with developing goods and services.
Petty Officer Second Class SW
United States Navy, USN
Yokosuka, Japan, Japan
03.2001 - 03.2009
- Assisted in the training and development of junior personnel.
- Supervised daily operations on board the vessel.
- Conducted maintenance checks on all equipment and systems.
- Ensured compliance with safety regulations and protocols.
- Coordinated with other departments to ensure smooth operations.
- Monitored crew performance and provided feedback when necessary.
- Provided guidance to subordinate personnel in completing tasks.
- Reviewed operational plans for accuracy and completeness.
- Verified completion of orders from higher authority.
- Maintained communication with upper management regarding progress updates.
- Analyzed data from various sources to make informed decisions.
- Created strategies for improving efficiency within the department.
- Identified areas requiring improvement in order to meet mission objectives.
- Evaluated effectiveness of current processes and procedures used by the team.
- Investigated discrepancies or issues that arose during operations.
- Advised senior officers on matters pertaining to personnel management.
- Trained and supervised personnel in daily operations.
- Worked with higher-ranking officers to acquire new skills and knowledge.
- Maintained thorough knowledge of safety and emergency procedures.
- Oversaw assigned crew tasks, monitored progress and verified completion.
- Assisted with equipment maintenance and repair.
- Completed daily reporting to inform supervisors of work completed or incidents.
- Managed workers in ship, aircraft or vehicle-related maintenance and operations.
- Utilized on-board navigation and off-ship landmarks to guide vessels.
- Identified areas for improvement and suggested measures to increase performance and productivity.
- Trained, coached and mentored military units to improve readiness and training.
- Directed logistical training procedures to adhere to military regulations.
- Executed emergency response security to eliminate hazards and potential dangers.
- Monitored equipment during testing, simulations and live-fire exercises to detect operator errors or system malfunctions.
- Coordinated planning and execution of operational fires to accomplish unit's mission.
- Monitored equipment during simulations and live-fire exercises to detect system malfunctions and operator errors.
- Trained and managed new recruits in tactical and combat warfare.
- Requisitioned, received and properly stored unit equipment and supplies.
- Stored and safeguarded classified information to maintain utmost confidentiality.
- Engaged targets in low-light conditions by properly using night vision equipment.
- Utilized small-arms, light artillery and drone weaponry to suppress and neutralize enemies.
Education
High School Diploma -
Civa Charter Academy High School
Colorado Springs, CO05-2002
Timeline
General Manager
American Overhead Door
04.2007 - Current
Petty Officer Second Class SW
United States Navy, USN
03.2001 - 03.2009
High School Diploma -
Civa Charter Academy High School
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