Ryan Hall

Pizza Chef and Cashier

Vocellis Pizza

Herndon, VA

12.2018 - Current

Maintained financial accuracy by collecting deposits, fees and payments.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Maintained transaction security by verifying payment cards against identification.
Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
Verified proper portion sizes and consistently attained high food quality standards.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Reviewed and resolved differences between accounting information and cash drawer.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Maintained clean, sanitized and well-organized food preparation zones.
Promoted customer loyalty by efficiently handling food and service complaints.
Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
Checked completed orders for accuracy and bagged meals for easy carrying.
Provided customers with information on specials and discount deals.
Operated and sanitized kitchen and food preparation equipment.
Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
Assisted counter staff in packing ready orders and distributing to customers.
Processed payments and counted change to complete transactions.
Handled over $200 worth of daily credit card and cash payments.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.