Ryan Hall
Portland
Summary
Dynamic Senior Operations Manager with a proven track record at Dave & Buster's, excelling in project management and staff development. Expert in inventory management and cultivating business relationships, driving operational efficiency and enhancing team productivity. Recognized for implementing successful local marketing initiatives that strengthened community ties and improved guest satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
Dave & Buster's
06.2024 - Current
- Overseee Hiring and Training, including all compliance with state, federal, and corporate mandates.
- Use of Inventory Control Systems including Partender and Crunchtime.
- Contributed to project planning by gathering data and preparing reports for senior management review.
- Monitored daily operations, identifying areas for improvement and recommending solutions.
- Adapted quickly to changing operational needs, demonstrating flexibility in various tasks.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Assisted in developing operational workflows to enhance efficiency and streamline processes.
- Supported team in implementing safety protocols within operational activities.
- Learned inventory management systems to maintain accurate stock levels.
- Collaborated with cross-functional teams to ensure seamless communication and task execution.
- Managed employee-related issues encompassing labor, turnover and diversity.
Senior Operations Manager
Dave & Buster's
09.2022 - 06.2024
- Oversaw all hiring and training for new hires as well as any new initiatives and mandates as required.
- Oversaw all Compliance for store, assist GM with Compliance Metrics for Region.
- Oversaw all Local Store Marketing Events, building community partnerships with a proven ROI.
- Developed a strong team culture within the store.
- Continually sought after for store support in multiple markets, including locations in the Bay Area, Los Angeles, Seattle, Colorado, and Louisiana.
Area Operations Manager
Dave & Buster's
09.2021 - 09.2022
- Oversaw all FOH operations for annual sales of 11+ million
- Lead day to day business management fort FOH operations; Drove Guest Pulse and Salesmanship Metrics.
- Contributed strong leadership and interpersonal skills to drive operations metrics; lead a team of 80+ team members; direct report for a team of 35+; facilitated ongoing training and development to maximize staff performance.
- Drive manager/employee development efforts in FOH department; responsible for Compliance Metrics in Fresno.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Bartender
Dave & Buster's
10.2016 - 03.2020
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Developed relationships with regular customers, fostering loyalty and repeat business.
- Monitored compliance with health regulations, maintaining a clean and safe environment.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Trained new bartenders on techniques, safety protocols, and customer service standards.
- Provided excellent customer service by promptly addressing inquiries and ensuring satisfaction.
Education
Bachelor of Arts - History & Anthropology
University of California, Los Angeles
Los Angeles, CA09-2021
Skills
- Cultivate Business Relationships
- Project Management and Leadership
- P&L Accountability
- Research and Data Collection
- Business Analysis/Process Improvement
- Manager/Staff Development and Training
- Guest Service Focused w/Emphasis on Food Quality and Hospitality Standards
- Forecasting
- Hiring and onboarding
- Customer relations
- Staff scheduling
- Inventory Management
Certification
- Servsafe Manager Food Handler (Certified)
- Servsafe Alcohol (Certified)
- OLCC Permit (Certified)
- Oregon Food Handler's (Certified)
Timeline
Senior Operations Manager
Dave & Buster's
06.2024 - Current
Senior Operations Manager
Dave & Buster's
09.2022 - 06.2024
Area Operations Manager
Dave & Buster's
09.2021 - 09.2022
Bartender
Dave & Buster's
10.2016 - 03.2020
Bachelor of Arts - History & Anthropology
University of California, Los Angeles
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