RYAN HALLIHAN
Overlea,MD
Summary
I'm eager to learn, highly trainable and take pride in being a quick study. I place a premium on customer service and transparent communication. I stay at the forefront of my field and team, so that I may be a resource for everyone I encounter. I enjoy being able to share my experiences and knowledge of the industry with my fellow employees as a training opportunity, or to assist in overcoming encountered hurdles. The fast pace and constant change of the telecommunication industry keeps me focused and looking for ways to be proactive, both from a customer perspective as well as from the major contractor side. Providing a collaborative work environment that is conducive to growth for team members as well as improving any services and products provided is a major focus for me.
Overview
15
15
years of professional experience
Work History
SENIOR NETWORK ENGINEER
Shentel Telecommunications
06.2022 - Current
- Currently managing 5 design vendors utilizing 30+ team members at varying stages of fielding, initial design and permitting across 10 markets in the Lancaster, PA area.
- Host weekly meetings with each vendor to capture updates, address questions and concerns and to ensure all focuses are aligned.
- Keep projects on schedule by managing deadlines and adjusting workflows.
- Participate in weekly meetings and other communications with stakeholders to continually move priority permits to an approved/ released status, including evaluating financial feasibility.
- Establish and foster relationships with local township, borough and city officials to reach franchise agreements and to ensure their service needs, as well as post-construction restoration expectations are met. Along with establishing the process for submitting land-use permits and payment.
- Permitting – Currently tracking over 2,000 permits which includes pole owners, land-use and third-parties that are attached. Entities interacted with regularly include power companies, Verizon, local municipalities, Penn. DOT and other telecom companies.
- Attend weekly team meetings with Senior Management and Department Director to provide high-level updates for each market.
- Design – Evaluate designs for feasibility, involving projected cost and construction concerns and that they are within areas where we have proper easement/Right-of-Way to complete construction, or that we have agreements with the pole owners to attach.
- My market’s current footprint is ~72,000 subscribers, dispersed throughout 400+ projects, with a model of 517 miles of aerial plant, and 314 miles of underground plant, with a projected cost of ~$82,000,000.00.
- Regularly manage, update and organize project and permit Smartsheets per vendor.
- Update all project information in Sitetracker (Salesforce platform) along with uploading all deliverables from each design vendor.
- Drive each individual task with appropriate vendor or internal department to ensure forecasted milestone completion dates are met.
- Review and approve invoices from design vendors, ensure they are billing against proper allocation for job depending on which milestone they’re currently at.
- Coordinate and attend walkouts with stakeholders to address concerns.
- Capture and address any items that have been escalated, address if possible, escalate appropriately if necessary.
- Establish and monitor key performance metrics to verify consistent compliance with important networking standards.
PROJECT COORDINATOR
VELOCITY PROFESSIONAL SERVICES
01.2020 - 06.2022
- Analyze assigned projects for XNET, Tier 3 Node Splits and Genesis. Evaluate accompanying coax and fiber designs, use prior experience to forecast labor and material needs from project inception to completion.
- Draft and submit a costing estimate based on the forecast, considering both production line items as well as man hours needed to complete assigned projects.
- Track assigned projects through major milestones such as estimate submission, fiber readiness, survey and walkout completion along with review, node upgrade and accompanying active/passive splicing and final invoice creation and submission.
- Reconcile actual efforts, materials, and manhours versus the initial estimate to create and submit an accurate invoice to the customer.
- Attend meetings as needed even with little notice, as well as all assigned daily/weekly meetings with the customer or internal entities.
- Coordinate access, whether it be with MDUs, commercial buildings, or government spaces, including military bases.
- Be a reference for all fiber and coaxial troubleshooting needs by field personnel.
- Compare surveys/walkouts with designs to capture discrepancies so that they may be addressed in a timely manner and redesigned as needed so that target activation dates would be met.
- When “on-the-fly” changes were needed, evaluate technical specs and offer the most feasible solution during the maintenance window in order to finish within the allotted timeframe.
- Draft pre and post activation field views of equipment for field personnel to reference to ensure accuracy and quality of work.
- Create and instate new procedures for capturing more information from field personnel to streamline timekeeping and invoicing practices.
- Create as-builts and “redlines” to submit to the customer so that their system prints could be kept up to date.
- Monitor internal Smartsheets, add newly assigned projects, organize and maintain their integrity with 30+ editors involved daily.
- Update P2 (Salesforce Platform) with all relevant chatter to each job and complete each milestone update for all tasks assigned to Velocity.
Fiber and Coax Splicer
VELOCITY PROFESSIONAL SERVICES
02.2018 - 01.2020
- FIBER SPLICING RESPONSIBILITIES:
- Be able to install new fiber enclosures and perform necessary splicing in accordance with industry standards.
- Perform mid-sheath entries (ring cuts) when called for by design
- Install and splice new DWDM architecture or splice to existing field mux depending upon design.
- Troubleshoot field issues in conjunction with Head End support when needed.
- Perform assigned New Build and Node Split Work from Comcast Coordinators.
- Maintain a friendly and professional relationship with Comcast and other contractors in order to promote a healthy and productive working environment.
- Splice Fiber feeding New Build equipment such as RFOG Vhubs and N+0 Nodes.
- Perform Cable/Splice Audits as needed and document all splicing and audits.
- COAX SPLICING RESPONSIBILITIES:
- Complete Activation and Troubleshooting of Node Split equipment. Power, and rebalance first outs according to Comcast Design and Spec.
- Complete Activation and Troubleshooting of New Build equipment including RFOGs and N+0 builds.
- Complete Surveys of upcoming Node Splits including Tone and Tag from First outs back to Node.
- Perform walkouts of areas missing designs on an as-requested basis.
- Optimize Nodes for upcoming node splits.
- Utilize Watchtower in order to expedite the troubleshooting process.
- Troubleshoot RF and powering issues as they arose.
- Work with Comcast Coordinators to make sure their needs were met in a timely fashion.
Coax Splicer
COMMUNICATIONS CONSTRUCTION GROUP
07.2016 - 02.2018
- Be able to splice the Node and all passives in the fiber-deep project.
- Troubleshoot any issues that would occur ranging from undesirable RF levels to tracking and eliminating ingress.
- Perform maintenance and necessary upgrades to power supplies.
- Optimize Nodes on an as-needed basis.
WAREHOUSE SUPERVISOR
SPECTRUM PROCESSING, INC
07.2013 - 07.2016
- Organize, prepare, and ship orders to customers.
- The majority of our customers were communications companies.
- Anticipate and coordinate customer needs.
- Create strategies to meet customer needs.
- Includes scheduling, payroll, and other administrative duties.
COMMUNICATION TECHNICIAN LEVEL 4
COMCAST - XFINITY / 21
10.2009 - 07.2013
- Duties included, but were not limited to:
- Certified to troubleshoot and install all Comcast services in residential and commercial properties.
- This included, but was not limited to, running aerial drops from poles to houses, burying underground drops within 125’ with less than two sidewalk bores.
- Provide consistent and exceptional customer service at all times to existing customers as well as the general public.
- Anticipate customer needs and coordinate a strategy to fulfill needs in a timely manner.
- Learn and adapt as new policies or technologies would be implemented.
- Responsible for the company vehicle, including maintaining the security of vehicle’s contents at all times.
- Maintained an adequate inventory of tools, materials, and equipment to complete scheduled and additional work that could be added throughout the workday.
- Worked overtime as required.
Education
High School Diploma -
Parkville High School
Parkville, MD05.2008
Skills
- Project Management
- Permitting
- Team Leadership
- Detail focused and well-organized
- Verbal and Written Communication
- Network Operations
Timeline
SENIOR NETWORK ENGINEER
Shentel Telecommunications
06.2022 - Current
PROJECT COORDINATOR
VELOCITY PROFESSIONAL SERVICES
01.2020 - 06.2022
Fiber and Coax Splicer
VELOCITY PROFESSIONAL SERVICES
02.2018 - 01.2020
Coax Splicer
COMMUNICATIONS CONSTRUCTION GROUP
07.2016 - 02.2018
WAREHOUSE SUPERVISOR
SPECTRUM PROCESSING, INC
07.2013 - 07.2016
COMMUNICATION TECHNICIAN LEVEL 4
COMCAST - XFINITY / 21
10.2009 - 07.2013
High School Diploma -
Parkville High School
References
Brian Fleck - Project Manager, Velocity Professional Services - (703) 867-3974
Nathan Slate - Fiber Manager, Velocity Professional Services - (703) 863-2802
Tom Javins - Construction Specialist II, Xfinity - (443) 391-3913
DeMico Jones - Training and Safety Manager, MasTec - (240) 234-0997
Janet Price - Manager OSP Engineering, Glo FIber - (610) 389-5242
Similar Profiles
Elizabeth TateElizabeth Tate
Project Manager at Shentel GloFiberProject Manager at Shentel GloFiber
Denise LockeDenise Locke
Customer Service Representative at ShentelCustomer Service Representative at Shentel
Christine Massoud-CastroChristine Massoud-Castro
Senior Supervisor of Premier Wholesale Accounts at GRANITE TELECOMMUNICATIONSSenior Supervisor of Premier Wholesale Accounts at GRANITE TELECOMMUNICATIONS