Ryan Hardin
Barista
Lapeer,MI
Summary
Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand. Customer-savvy Team Member accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front of House Team Member
Tim Horton's
04.2023 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Registered guest information on database to maintain accuracy and tracking information.
- Verified ID and payment preference of guests to make transactions faster and more flexible.
- Greeted customers and answered inquiries regarding menu items and specials.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Processed customer payments and balanced cash drawers.
- Utilized POS system to receive and process food and beverage orders.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Monitored food quality and freshness throughout day.
- Adjusted food preparation methods in accordance with customer requests.
Seasonal Worker
Lovers Lane
11.2020 - 01.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- During Covid I would take customers Temps before entrance to the store
- Made commission on every item sold
- Collected, arranged, and input information into database system.
Barista Shift Lead
Biggby Coffee Co.
03.2017 - 11.2019
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Promoted daily drink Specials & Food Items
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Monitored customer feedback to improve barista performance and customer service.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Planned and executed promotions and special events in close collaboration with management.
- Controlled food costs and managed inventory.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Supervised food presentation and plating to enhance visual appeal.
- Ultimately provided a memorable customer service /dining experience where the customer would hopefully be influenced to come back to our establishment.
- Set and oversaw weekly and special event menu plans.
- Directed food preparation and cooking activities to meet health and safety standards.
Temp Worker
Faurecia Interior Systems
01.2018 - 10.2019
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Cleaned and straightened work areas to maximize productivity and safety.
- Followed instructions and procedures to complete assigned tasks.
- Operated equipment and machinery safely to prevent accidents.
- Organized inventory systematically for easy access.
- Assisted in training of new employees on company policies, procedures and processes.
- Identified defective products or machinery and reported to supervisor.
- Inspected vehicle equipment and options and documented results.
- Accurately recorded and analyzed inspection reports and testing data.
- Experienced in operating heavy machinery to transport equipment weighing over [Number] pounds.
- Inventoried Interior Upholstery & wiped/cleaned it off
Food Server
Big Boy Restaurant
04.2017 - 12.2018
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Cultivated warm relationships with regular customers.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Documented orders accurately to track sales and properly bill guests.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
Food Server
Bullfrogs Bar&grill
05.2015 - 10.2017
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Cultivated warm relationships with regular customers.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Documented orders accurately to track sales and properly bill guests.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
- Learned and followed local alcohol laws to keep restaurants compliant with laws and regulations.
- memorized daily food and spirits specials and promoted/upsold them
- Answered customers' questions, recommended items, and recorded order information.
- Handled both cash and card payment transactions and reciprocated the correct change accordingly
- Side work I.E. rolling silverware; prepping/breaking down salad bar at end of shift; taking out trash; food prep etc.
- Inspected dishes and utensils for cleanliness.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Host
Logan's Roadhouse Grill
07.2011 - 12.2013
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Accommodated special seating requests for guests to enhance satisfaction.
- hosts were responsible for bussing tables
- Completed daily side work and opening and closing duties without fail.
- Answered phone calls to take orders, give information and document reservations.
- Backed up servers by checking on tables and retrieving items for guests.
- Provided patrons with estimated waiting times during peak service hours.
- Advised customers about special offerings and menu items to help drive sales.
- Delivered pick-up and curbside orders to guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Produce Clerk
Meijer
02.2010 - 10.2013
- Checked for outdated and overripe grocery items and removed from inventory.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Kept tidy and organized area to comply with cleanliness standards.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Collaborated with store management to align with objectives and provide quality produce.
- Sorted and packaged produce items to prepare for shipments.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Wrapped, boxed and weighed bakery department products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
Education
High School Diploma -
Brandon High School
Ortonville, MI06.2012
Skills
- Kitchen Sanitation
- Annual Performance Reviews
- Supply Stocking
- Guest Satisfaction
- Accurate Cash Handling
- Preventive Maintenance
- Station Preparation
- Health Code Requirements
- Cash Control
- Meal Preparation
- Guest Interaction
- Restaurant Operation
- Team Collaboration
- Customer Engagement
- Phone Inquiries
- Suggestive Selling
- Plates Presentation
- People Skills
- Cash Receipt Reconciliation
- Shift Work
- Portion Sizes
- Team Goals
- Order Selection and Preparation
- Menu Item Memorization
- Guest Relations
- Table Bussing
- Delivering Orders to Guests
- Project Requirements
- Sanitation Protocols
- Loss Prevention Goals Monitoring
- POS Inventory System Operation
Certification
ServSafe Certified
Timeline
Front of House Team Member
Tim Horton's
04.2023 - Current
Seasonal Worker
Lovers Lane
11.2020 - 01.2021
Temp Worker
Faurecia Interior Systems
01.2018 - 10.2019
Food Server
Big Boy Restaurant
04.2017 - 12.2018
Barista Shift Lead
Biggby Coffee Co.
03.2017 - 11.2019
Food Server
Bullfrogs Bar&grill
05.2015 - 10.2017
Host
Logan's Roadhouse Grill
07.2011 - 12.2013
Produce Clerk
Meijer
02.2010 - 10.2013
High School Diploma -
Brandon High School
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