RYAN HARRIS
Auburn,AL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Director of Campus Services
Auburn University
08.2022
- Assists in the direction, management, and oversight of the progression and execution for departments such as, but not limited to Custodial Services, Recycling and Waste Reduction, Service Support, Work Management, Access Control, Mail Services, and Materials Warehouse, to include vendor contract services.
Senior Director of University Support Services
CSU
05.2021 - 07.2022
- Provides leadership and direct oversight of University Support Services
- Creates the organizational structure and develops, documents and implements streamlined, centralized business processes/procedures, adopts and incorporates technologies for productivity, creates and documents service and success measures
- Develops and implements policies, practices and procedures that will enhance the efficiency and effectiveness of operations
- Plans, coordinates and directs supervisors/employees in completion of all daily activities related to events and conferences, creates master facility schedule as well as warehouse and shipping operations, signage graphic and design, furniture acquisitions, custodial services, moving and set up, logistic services, parking service and in house grounds
- Ensure the successful planning, setup, and execution of all Columbus State University events to include athletic events, concerts, board activities, dances, student activities, commencements, and event operations for both the campus and local community
- Coordinate with all campus departments, contractors, vendors and executive leadership with regard to University Support Services oversight
- Negotiate and manage facility leases and rental of both CSU and Foundation properties
- Set and enforce Standard Operating Procedures, Facility Management and Rental Guidelines, and Pricing Structures for all facilities and services
- Schedule and develop supervisor and administrative staff through continued career engagement, clear position understanding, and project management with training for supervisors and employees in duties/responsibilities to facilitate professional growth and development and maximize effectiveness
- Serve as a university representative and point of contact in coordination of campus-wide events requiring equipment or assistance
- Prepare and maintain records, reports, recommendations, and evaluations, reflecting the status of services provided by University Support Services in terms of efficiency, safety, and work standards
- Use data to set and monitor goals for continuous improvement of departmental efficiency.
Director of Campus Services
Columbus State University
03.2017 - 05.2021
- Responsible for the planning and coordination of services housed under University Support Services: management of event services, custodial services, inventory and supply, warehouse and shipping operations, mail services, sign graphic and design department, parking services, furniture acquisitions, moving and setup crews, logistic services, in-house grounds keeping, campus master calendar, and student programming
- Supervise department employees, ensure compliance with policies/procedures, monitor and track employee performance, inventory, develop and implement training and incentives
- Ensure the successful planning, setup, and implementation of all university events including athletic events, concerts, board activities, dances, student activities, commencements, and other event operations for the campus and local community
- Responsible for processing work orders and prioritizing the workload of staff to ensure successful completion of each request
- Create job descriptions, interview candidates, provide salary data, negotiate salaries, and hire qualified candidates
- Collaborate with departments across campus to meet the needs of all stakeholders
- Attain contractors/vendors, verify credentials and oversee task completion
- Negotiate and manage rental contracts for department facilities
- Set and enforce standard operating procedures, facility management and rental guidelines, and pricing structures for all facilities and services
- Perform routine inspections of all CSU and foundation properties.
Manager of Projects & Events
Columbus State University
03.2016 - 03.2017
- Supervision of employees and students engaged in setting up staging, lighting, and other preparations for special events
- Serve as brand ambassador and point of contact for university event and services management
- Maintenance of the work order system and analysis of schedule and prioritization of allocated resources to maximize efficiency in the provision of event services.
Graduate Assistant for Facilities
Valdosta State University
01.2014 - 01.2015
- Responsible for professionally representing the Department of Student Life in campus and community functions, serving as liaison between student workers/staff members, scheduling and supervising student employees
- Conducting walkthroughs of facilities to ensure proper safety and building protocols for maintenance.
Facilities Assistant/ Residence Life
Valdosta State University
01.2011 - 01.2014
- Professionally represented the Department of Housing and Residence Life in campus functions for students, parents, and Valdosta State affiliates; promotion of student safety by routinely inspecting and reporting maintenance issues for each of 11 residence halls, served as liaison between contracted service providers, utilized inter-departmental relationships to effectively address complaints and concerns of 2700+ on-campus residents in a timely manner.
Education
Master of Public Administration -
Valdosta State University
12.2015
Bachelor of Science in Business Management -
Valdosta State University
12.2012
Skills
- Event Calendar Management
- Negotiation
- Confidentiality Understanding
- Client Satisfaction
- Time Management
- Customer Relationship Management
- Decision-Making Capabilities
- Schedule Management
- Performance Improvement
- Training and Development
- Strategic Planning
- Contract Management
Certification
CSU LEAD graduate
Timeline
Assistant Director of Campus Services
Auburn University
08.2022
Senior Director of University Support Services
CSU
05.2021 - 07.2022
Director of Campus Services
Columbus State University
03.2017 - 05.2021
Manager of Projects & Events
Columbus State University
03.2016 - 03.2017
Graduate Assistant for Facilities
Valdosta State University
01.2014 - 01.2015
Facilities Assistant/ Residence Life
Valdosta State University
01.2011 - 01.2014
Master of Public Administration -
Valdosta State University
Bachelor of Science in Business Management -
Valdosta State University
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