Ryan Harrison

Under limited supervision, the Technical Product Support Manager (Inside Sales) will oversee the Technical Product Support Specialist I team and ensure that the information being provided from this team to their internal stakeholders are both accurate and timely. They will also be charged with training new team members and collaborating with other leaders in the organization to identify future continuous improvement opportunities.

ESSENTIAL JOB FUNCTIONS:

5. Identify areas of need for continuous training for the team, and provide feedback to the Sr Manager of Technical Product Support on a monthly basis.

6. Determine product group focuses for team members based on their experience and skill set attributes.

7. Implement training for new Technical Product Support Specialists team members on processes, procedures, and expectations.

8. Review and report website descriptions, technical specification, omission errors on the Imperial website to the Product Information Management team.

9. Collaborate with team leads in various parts of the organization to drive continuous improvement in the use resources available for both the team and the organization.

• Assist sales team with product research and information to provide our customers with quality products in the fleet and MRO markets
• Work with our returns team to assist our customers with damaged, defective or satisfaction of product issues that occur
• Participated in business focus objectives specific to the Automotive market, including the Automotive Spark Plug growth initiative (2019)
• Recently participated in automotive product trainings to assist sales team member's with product awareness and application usage
• Currently working on DEF training initiative that include Imperial website enhancements, and hands on product demonstration and training.
• Collaborated with cross-functional teams to develop and implement effective support strategies.

• Operated and maintained a liner board paper making machine
• Quality control involving machine adjustments and paper testing
• Continuous process improvement to achieve highest quality product with minimal machine downtime
• Participated in monthly OSHA safety training courses that included fire safety, lock-out/tag out, PPE, fall protection, GHS, Right-to-Know, first aid, chemical storage procedures and chemicals & equipment
• In addition, any newly hired employees were advised to work with me on the above-mentioned OSHA safety regulations.