RYAN HARRISON
FORT WAYNE,IN
Summary
Detail-oriented mechanic skilled in troubleshooting, maintenance, and repair. Proven ability to enhance shop operations and mentor team members to ensure high-quality service and customer satisfaction.
Overview
29
29
years of professional experience
Work History
Mechanic
Bennetts Pit Stop
New Haven, IN
09.2024 - 02.2026
- Diagnosed mechanical issues using advanced diagnostic tools and equipment.
- Performed routine maintenance on various vehicle systems to ensure optimal performance.
- Researched and sourced quality replacement parts to enhance repair accuracy and reliability.
- Inspected and tested equipment to locate worn and damaged parts.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Shop Manager
Marks Body Shop
Fort Wayne, IN
01.2021 - 09.2024
- Oversaw daily shop operations, ensuring high-quality service and customer satisfaction.
- Trained and mentored staff on best practices for vehicle repairs and customer interactions.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Conducted regular performance reviews, providing feedback to enhance team productivity.
- Analyzed repair processes, identifying areas for improvement to increase efficiency and reduce turnaround time.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Co Owner
K&R Refinishing
Fort Wayne, IN
05.2005 - 12.2016
- Oversaw daily operations, ensuring quality in refinishing processes and customer satisfaction.
- Developed and implemented training programs for new staff, enhancing team efficiency and performance.
- Managed inventory control systems to optimize supply chain operations and reduce costs.
- Cultivated client relationships, driving repeat business through exceptional service and communication.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
- Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
- Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
- Optimized inventory management systems for streamlined ordering processes and reduced waste levels.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Body Shop Supervisor
Fort Wayne Vehicle Auction
Fort Wayne, IN
03.2000 - 09.2005
- Oversaw daily operations of body shop, ensuring efficient workflow and high-quality repairs.
- Managed a team of technicians, providing mentorship and fostering a culture of continuous improvement.
- Conducted regular performance evaluations to assess technician skills and identify training opportunities.
- Streamlined communication between body shop staff and auction teams to improve turnaround times on vehicle repairs.
- Supervised and managed shop operations and tasks.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Coordinated and supervised [Number] shop and field service technicians and assigned tasks and work orders.
- Maintained employee morale and increased production [Number]% through employee appreciation.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
- Removed dents, filled in cracks, and painted car exteriors to restore appearance and condition.
- Stocked shop with equipment, parts and other resources to promote timely service.
- Monitored maintenance of paint booths, frame-straightening materials and fixed assets to enhance longevity and long-term value.
- Evaluated repair estimates accurately, ensuring competitive pricing while maintaining profitability targets for the body shop.
- Established strong relationships with insurance providers, resulting in increased referrals and repeat business.
- Reduced turnaround time for vehicle repairs by consistently monitoring progress and addressing bottlenecks promptly.
- Spearheaded process improvements that led to reduced cycle times and improved overall efficiency within the body shop operations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Painter
TAPS Paint Body
Columbia City, IN
03.1997 - 12.2000
- Operated spray guns and rollers to apply paint finishes on various surfaces.
- Ensured high-quality standards through meticulous surface preparation and finish application.
- Collaborated with team members to streamline painting processes and improve efficiency.
- Trained junior painters on techniques for achieving optimal paint adhesion and durability.
- Developed innovative painting techniques that reduced material waste while maintaining quality results.
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
- Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Safely operated lifts, scaffolding, and ladders to complete large-scale jobs efficiently.
- Accomplished seamless blending between old paintwork areas with new applications using careful color matching techniques.
- Mixed and blended paints according to specified colors and consistency.
- Prepared surfaces for painting by cleaning, sanding, and filling holes, ensuring smooth finishes.
- Taped off areas to prevent overspray and other accidents.
- Patched cracks, holes and other imperfections in walls and other surfaces.
- Corrected surface imperfections by filling cracks, holes, and joints.
- Applied various types of paints and other finishes to interior and exterior surfaces.
- Mixed, matched and blended colors to produce desired effects.
Education
High School Diploma -
Columbia City High School
Columbia City, IN05-1997
High School Diploma -
Anthes Carrer Center
Fort Wayne, IN05-1997
Skills
- Troubleshooting skills
- Maintenance and repairs
- Hand and power tools
- Troubleshooting
Timeline
Mechanic
Bennetts Pit Stop
09.2024 - 02.2026
Shop Manager
Marks Body Shop
01.2021 - 09.2024
Co Owner
K&R Refinishing
05.2005 - 12.2016
Body Shop Supervisor
Fort Wayne Vehicle Auction
03.2000 - 09.2005
Painter
TAPS Paint Body
03.1997 - 12.2000
High School Diploma -
Columbia City High School
High School Diploma -
Anthes Carrer Center