Ryan Hart
Ames,IA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Member Service Representative
Greater Iowa Credit Union
11.2021 - 04.2024
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Helped large volume of members every day with positive attitude and focus on customer satisfaction.
- Opened member accounts and provided deposit and withdrawal receipts.
- Educated and engaged members with new bank products and services.
- Resolved member issues through thorough dispute investigation.
Paralegal Assistant
The Bernard Firm PLC
05.2019 - 08.2019
- Prepared legal briefs, motions, and pleadings.
- Conferred with clients and other involved parties to gather and track case information.
- Assisted lawyers with materials preparation for internal and external training events.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Education
Bachelor of Science - Finance
Iowa State University
Ames, IA05.2024
Skills
- Issue Resolution
- Service Upselling
- Product Sales
- Complaint Handling
- Customer Service
- Product Recommendations
- Account Management
- Policy understanding
Timeline
Member Service Representative
Greater Iowa Credit Union
11.2021 - 04.2024
Paralegal Assistant
The Bernard Firm PLC
05.2019 - 08.2019
Bachelor of Science - Finance
Iowa State University
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