Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

RYAN HARTWIG

Universal City,TX

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Fraud Analyst

Chase Bank
02.2025 - Current
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.

Wire Cutter

Major Wire
04.2024 - 02.2025
  • Enhanced wire-cutting efficiency by implementing new cutting techniques and tools.
  • Used precision measuring instruments such as calipers and micrometers to verify that cut dimensions met specified tolerances consistently.
  • Collaborated with team members to streamline workflows, resulting in increased productivity.
  • Assisted in the development of standard operating procedures for wire-cutting operations, contributing to consistent quality output.

Front Office Coordinator

Hillside Primary Care
06.2023 - 10.2023
  • Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
  • Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
  • Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
  • Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
  • Contributed to a positive team atmosphere by assisting colleagues when needed, and fostering a supportive work environment for all employees.

Customer Service Team Leader

HEB
05.2022 - 04.2023
    • Mentored new hires, providing guidance to ensure their successful integration into the team.
    • Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
    • Trained and supervised a team of customer service representatives in providing quality service to customers.
    • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
    • Implemented quality assurance measures to maintain consistency in customer interactions and service delivery.

Customer Service Team Leader

Publix
01.2015 - 01.2022
  • Mentored new hires, providing guidance to ensure their successful integration into the team.
  • Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
  • Trained and supervised a team of customer service representatives in providing quality service to customers.
  • Resolved product or service problems by clarifying customer complaints, determining the cause of problem, and selecting the best solution to solve the problem.
  • Streamlined team processes for increased efficiency and productivity.

Education

Bachelor of Arts - Business Administration

Florida Atlantic University
Boca Raton, FL
12-2023

Skills

  • Data analysis
  • Fraud prevention
  • Fraud detection
  • Dispute resolution
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Staff training
  • Coaching and mentoring
  • Mentoring
  • Cash handling

Certification

  • CBAP - Certified Business Analysis Professional

Timeline

Fraud Analyst

Chase Bank
02.2025 - Current

Wire Cutter

Major Wire
04.2024 - 02.2025

Front Office Coordinator

Hillside Primary Care
06.2023 - 10.2023

Customer Service Team Leader

HEB
05.2022 - 04.2023

Customer Service Team Leader

Publix
01.2015 - 01.2022

Bachelor of Arts - Business Administration

Florida Atlantic University

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