Seeking a position in a company which will require me to utilize my skills, abilities and experience to ensure the company’s success.
Work History
Dispute Resolution Reviewer
4 Months
TMF Health Quality Institute | 06.2026 - Current
Reviewed medical records for compliance with CMS guidelines and program requirements.
Evaluated documentation accuracy to support quality assurance and case determination decisions.
Interpreted regulatory criteria to ensure consistent review outcomes across assigned cases.
Analyzed clinical evidence and flagged discrepancies requiring follow-up or clarification.
Appeals Specialist
4 Years 1 Month
Emblemhealth | 02.2022 - 03.2026
Reviewing and triaging denied provider appeals.
Sending and creating letters to those providers who appeal has been denied or paid using Microsoft Word template informing them of the decision on the appeal.
Analytically deciding whether the appeal is in compliance based on company standards and policies.
Claim Examiner
4 Years 9 Months
NTT Data Services | 03.2021 - 12.2025
Reviewing and researching insurance claims from inpatient or outpatient medical claims, workers comp, and to auto insurance determine possible payment accuracy.
Validating Member, Provider and other Claims information.
Determining accurate payment criteria for clearing pending claims based on defined Policy and Procedure.
Coordinating Claim Benefits based on the Policy & Procedure.
Maintaining productivity goals, quality standards and aging timeframes.
Scrutinizing Medical Claim Documents and settlements.
Reviewing clinical documents to determine payment or whether an appeal supports the service provided for all lines of services from inpatient or outpatient.
Claim Examiner
1 Year 8 Months
FirstSource Healthplans | 07.2019 - 03.2021
Adjudicating and processing medical claims at home position
Handling claims authorizations and coordination of benefits as a third party for Aetna.
Knowledge of repricing claims, contracts, and icd coding and etc.
Providing customer service to clients, providers and plan participants.
Understanding plan benefits in order to provide current and accurate information to a caller and seeking additional information from external sources as needed.
Reviewing complex or unusual claim including claims previously processed incorrectly and forwarding to designated personnel with recommended corrective actions.
Issue written correspondence to clients, providers, or plan participants.
Recording call data in One Note or Anthem Blue Cross system.
Knowledge of Icd-9 to Icd -10 billing codes, modifiers, and diagnosis as they vary by state, medicare, and Medicaid.
Provider Specialist/Claims
2 Years 5 Months
General Dynamics International Technology | 05.2004 - 10.2006
Handle inbound calls from new and existing Medicare Beneficiaries.
Knowledgeable of HIPAA rules and CMS policies and regulations.
Supply web assistance on Medicare Drug, Advantage Plans, and Medigap Policy questions.
Enroll callers into plans if needed assistance.
Researching claims information.
Education
Associate Degree
Bryant & Stratton University | 06.2020
as of
Bloomingdale High School | Valrico, Florida | 01.2000
Dispute Resolution Reviewer I at TMF Health Quality Institute/C2C InnovativeDispute Resolution Reviewer I at TMF Health Quality Institute/C2C Innovative