Ryan Hassett
Great Barrington,MA
Summary
Objectives
My goal is become a more seasoned, knowledgeable, compassionate funeral director. I desire to exceed all our goals and to go above and beyond in our calling. I want to be capable of representing a funeral firm in the most dignified manner. I wish to have close interactions with grieving families, and lend my skills to the team in the embalming preparation as well. I would love to part of the team at O'Donnell Cremations, Funerals, Celebrations!
Overview
19
19
years of professional experience
Work History
Funeral Director (Per Diem)
Cannon Funeral Home
Albany, NY
02.2023 - Current
- Arranged transportation of body from place of death to funeral home.
- Facilitated final disposition planning by providing resources about cemetery plots or mausoleum spaces.
- Provided support to colleagues during times of high volume activity.
- Removed deceased from place of death and transported to funeral home.
- Arranged for clergy members to perform funeral services.
- Offered counseling and comfort to bereaved family members and friends.
- Offered counsel, comfort and support to loved ones during difficult times.
- Communicated with funeral attendees to provide information and facilitate organized services.
Licensed Insurance Agent
New York Life
Waltham, MA
02.2020 - 07.2022
- Developed and implemented sales strategies to increase market share of insurance products.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Prepared detailed reports analyzing the effectiveness of marketing campaigns.
- Identified opportunities for cross-selling additional policies or services to existing customers.
- Established relationships with vendors that provide services related to insurance products.
- Pursued continued professional development through insurance workshops, course and webinars.
- Upsold products to policyholders and potential new clients.
- Responded to customer inquiries and problems to promote great service.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Sought out new clients and developed clientele by networking to find new customers.
- Interviewed prospective clients to obtain data about financial resources and needs.
Licensed Funeral Director
Dignity Memorial
Lynn, Massachusetts
06.2018 - 10.2020
- Received and reviewed death certificates, obituaries, and other documents from families to prepare for funerals.
- Prepared funeral services by selecting caskets, urns, clothing, flowers, and other items according to family wishes.
- Organized and coordinated visitations, memorial services, graveside services, cremations, burials, entombment, and other related activities.
- Provided grief counseling to bereaved families before and after the funeral service.
- Performed embalming procedures on deceased persons in preparation for funerals.
- Negotiated contracts with vendors such as florists or musicians for use at funerals.
- Collaborated with clergy members to develop meaningful ceremonies that reflected the beliefs of the deceased person's faith tradition.
- Maintained records of all arrangements made during pre-planning conferences with clients.
- Advised families on available burial options such as cemeteries or mausoleums.
- Inspected locations prior to scheduled events to ensure they met safety regulations.
- Reviewed financial records associated with each event including payments received from insurance companies or other sources.
- Assisted in writing obituaries for publication in newspapers or online directories.
- Coordinated communication between families and cemetery personnel regarding plot selection and grave marker placement.
- Developed marketing strategies designed to increase awareness about products offered by the business.
- Ensured compliance with state laws governing the operation of a funeral home.
- Conducted tours of facilities for prospective clients interested in pre-need planning services.
- Offered counseling and comfort to bereaved family members and friends.
- Scheduled funeral services, coordinated burials and arranged cremations.
- Arranged funerals consistent with each family's heritage and religious beliefs.
- Oversaw filing of legal documents.
- Conducted pre-need consultations to educate clients on available funeral plans.
- Completed legal documentation and signed death certificates.
- Drafted professional correspondence and marketing materials.
- Communicated with funeral attendees to provide information and facilitate organized services.
- Obtained information to complete death certificates or burial permits.
- Offered counsel, comfort and support to loved ones during difficult times.
- Participated in community activities for funeral home promotions and other purposes.
Licensed Funeral Director
Dery's Funeral Home
Pittsfield, MA
02.2016 - 11.2017
- Received and reviewed death certificates, obituaries, and other documents from families to prepare for funerals.
- Prepared funeral services by selecting caskets, urns, clothing, flowers, and other items according to family wishes.
- Organized and coordinated visitations, memorial services, graveside services, cremations, burials, entombment, and other related activities.
- Performed embalming procedures on deceased persons in preparation for funerals.
- Collaborated with clergy members to develop meaningful ceremonies that reflected the beliefs of the deceased person's faith tradition.
- Advised families on available burial options such as cemeteries or mausoleums.
- Assisted in writing obituaries for publication in newspapers or online directories.
- Conducted tours of facilities for prospective clients interested in pre-need planning services.
- Ensured compliance with state laws governing the operation of a funeral home.
- Developed marketing strategies designed to increase awareness about products offered by the business.
- Completed and filed all necessary legal documentation quickly and accurately.
- Consulted with families of deceased to make funeral arrangements.
- Led and directed funeral and graveside services.
- Addressed all client questions and requests for information relating to funeral services and pricing.
- Scheduled funeral services, coordinated burials and arranged cremations.
- Offered counseling and comfort to bereaved family members and friends.
- Arranged funerals consistent with each family's heritage and religious beliefs.
- Conducted pre-need consultations to educate clients on available funeral plans.
- Oversaw filing of legal documents.
- Arranged for clergy members to perform funeral services.
- Communicated with funeral attendees to provide information and facilitate organized services.
- Participated in community activities for funeral home promotions and other purposes.
Apprentice Funeral Director
Wellington Funeral Home
Pittsfield, MA
03.2015 - 06.2016
- Assisted with funeral arrangements, including discussing service options and completing paperwork.
- Provided support to families during the visitation and funeral services.
- Organized and coordinated memorials, burials, cremations, wakes and other related ceremonies.
- Maintained records of clients' wishes for burial or cremation services.
- Prepared obituaries for newspapers in accordance with family requests.
- Transported deceased bodies from hospitals or places of death to mortuary facilities using appropriate vehicles.
- Collaborated with cemeteries to arrange for graveside preparation and grave markers if needed.
- Created floral arrangements for display in churches or other locations as requested by families.
- Performed administrative duties such as filing documents and maintaining customer databases.
- Managed inventory of supplies such as caskets, liners, vaults and other products used in funerals.
- Coordinated transportation needs between cemetery sites, churches and other venues.
- Removed deceased from place of death and transported to funeral home.
- Offered counseling and comfort to bereaved family members and friends.
- Oversaw filing of legal documents.
Apprentice Funeral Director
Birches-Roy Funeral Home
Great Barrington, MA
01.2009 - 01.2012
- Assisted with funeral arrangements, including discussing service options and completing paperwork.
- Provided support to families during the visitation and funeral services.
- Organized and coordinated memorials, burials, cremations, wakes and other related ceremonies.
- Prepared obituaries for newspapers in accordance with family requests.
- Helped organize reception after the funeral service at a designated location.
- Transported deceased bodies from hospitals or places of death to mortuary facilities using appropriate vehicles.
- Created floral arrangements for display in churches or other locations as requested by families.
- Performed administrative duties such as filing documents and maintaining customer databases.
- Managed inventory of supplies such as caskets, liners, vaults and other products used in funerals.
- Coordinated transportation needs between cemetery sites, churches and other venues.
- Cleaned, maintained and stocked mortuary facilities ensuring they were presentable at all times.
- Answered phone calls from potential customers inquiring about available services provided by the company.
- Oversaw filing of legal documents.
- Arranged for clergy members to perform funeral services.
- Communicated with funeral attendees to provide information and facilitate organized services.
- Obtained information to complete death certificates or burial permits.
Apprentice Funeral Director
Roche Funeral Home
Lenox, MA
01.2006 - 06.2009
- Assisted in the preparation of project plans and schedules.
- Attended meetings with clients to discuss progress on projects.
- Developed and maintained effective working relationships with other apprentices, colleagues, customers and suppliers.
- Provided technical support to senior team members by researching solutions to problems.
- Completed daily administrative tasks such as filing documents, recording data and processing paperwork.
- Utilized problem solving skills to identify and resolve issues relating to apprenticeship programs.
- Maintained accurate records of all apprentice activities including training sessions, assessments and evaluations.
- Observed experienced professionals performing their duties in order to gain practical knowledge of industry standards.
- Conducted research into current industry trends in order to develop new ideas for apprenticeships.
- Monitored the performance of apprentices against set targets and objectives.
- Carried out safety checks on equipment used by apprentices in accordance with health and safety regulations.
- Ensured that all relevant paperwork was completed accurately prior to the commencement of an apprentice's programme.
- Worked closely with mentors to understand project objectives.
- Maintained organization, cleanliness and safety in work areas.
- Completed semi-skilled and skilled work under supervision of fully qualified professionals.
- Embraced ongoing education and learning opportunities to develop new skills.
- Helped operators align, move and adjust equipment and materials.
- Shadowed craft experts and supervisors to learn wide range of simple and complex techniques.
- Assisted colleagues in accomplishing planned procedures or activities to increase productivity.
- Transported items and tools from truck to work locations.
- Used strong verbal and written communication skills to convey messages to others.
- Assisted in the preparation and clean-up of work areas to maintain a safe environment.
- Conducted basic maintenance and troubleshooting of machinery under guidance.
- Completed all assigned tasks within specified deadlines to ensure project continuity.
- Engaged in customer service activities to understand client needs and expectations.
- Monitored inventory levels and assisted with ordering supplies.
- Maintained tools and equipment, ensuring they were in good working order.
- Demonstrated initiative by seeking out additional responsibilities and learning opportunities.
- Followed safety protocols and guidelines to prevent workplace accidents.
- Shadowed experienced professionals to gain hands-on experience in the field.
- Helped in setting up job sites, including equipment and material layout.
- Assisted master craftsmen with daily tasks to learn trade skills.
- Followed safety, environmental, and regulatory policies by properly handling and disposing of hazardous waste.
Education
Associate of Applied Science - Mortuary Science
Hudson Valley Community College
Troy, NY06-2015
High School Diploma -
Monument Mountain Regional High School
Great Barrington, MA06-2006
Skills
- Cremations
- Embalming techniques
- Obituary writing
- Mortuary operations
- Floral design
- Funeral home services
- Regulatory Compliance
- Legal Compliance
- Body preparation
- OSHA Regulations
- Empathetic
- Compassionate communication
- Licensed Embalmer in Massachusetts
Timeline
Funeral Director (Per Diem)
Cannon Funeral Home
02.2023 - Current
Licensed Insurance Agent
New York Life
02.2020 - 07.2022
Licensed Funeral Director
Dignity Memorial
06.2018 - 10.2020
Licensed Funeral Director
Dery's Funeral Home
02.2016 - 11.2017
Apprentice Funeral Director
Wellington Funeral Home
03.2015 - 06.2016
Apprentice Funeral Director
Birches-Roy Funeral Home
01.2009 - 01.2012
Apprentice Funeral Director
Roche Funeral Home
01.2006 - 06.2009
Associate of Applied Science - Mortuary Science
Hudson Valley Community College
High School Diploma -
Monument Mountain Regional High School
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