Ryan Hatch
Littleton,CO
Summary
Top-ranked Customer Service Representative recognized for contributions to record-setting sales figures and negotiations. Proven ability to handle sales transactions and deal with customer satisfaction. I offer an in-depth understanding of sales cycles and remain focused on customer satisfaction throughout all interactions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Buyer
Alpine Auto
08.2024 - Current
- Responsible for accurate values on every customers vehicle
- Ability to read data points and properly assess what data is needed to do my job properly
- Properly assess vehicle's conditions
- Know the in's and out's of every brand of vehicle
- Be a Team Player
- Ability to have a flexible schedule
- Be able to maintain performance metrics
- Was responsible for training new associates within department
- Customer service skills
- Lead department meetings weekly
Vehicle Condition Assessor
CarMax
05.2022 - 06.2024
- Properly assess vehicle's conditions
- Know the in's and out's of every brand of vehicle
- Be a Team Player
- Be able to maintain performance metrics
- Was responsible for training new associates within department
- Customer service skills
- Ranked #3 in my region
- Ranked #47 in the entire company out of 1635 VCA's
- Maintain relationships with other dealers through our maxoffer program
Service Advisor
Chapman Automotive
03.2019 - 12.2021
- Customer service
- Calendar Organization
- Had to be a Team Player
- Deal with Negotiation
- Financial review with customers
- Learn/Read and Write Repair Orders
Enrollment Specialist
Northcentral University
10.2018 - 02.2019
- Helped students get Applied and Enrolled in a graduate education.
- Dealt with Masters and PhD/Doctorate level students.
- Customer service was important.
- Needed to be computer proficient.
- Multi-tasking 8-10 hours a day.
- Customer Service
- Multi-Tasking
- Complex Conversations
- Ability to work long days
- Sales Oriented
Service Advisor
Mike Ward Automotive
05.2017 - 08.2018
- Customer service
- Calendar Organization
- Had to be a Team Player
- Deal with Negotiation
- Financial review with customers
- Learn/Read and Write Repair Orders
Head Lot Technician
Mike Ward Infiniti
05.2016 - 05.2017
- Had to organize the cars on the lot
- Wash sold cars
- Deliver sold cars to customers
- Pick up/Drop off Parts
- Receive vehicle shipments
- PDI new vehicles
Head Referee
Highland Ranch Metro District
01.2011 - 01.2017
- Explain and enforce rules and regulations
- Patience and self-control
- Ability to make quick and precise decisions
- Excellent communication skills
Electronics Sales Manager
Sam's Club
08.2015 - 12.2015
- Sold Electronics
- Customer Service
- Problem solver with critical thinking skills
- Dealt with Customer Returns
- Had to schedule employees shifts every week
- Had to meet expectations on sales in my department
Education
Bachelor's degree - Business administration
Arizona State University
Tempe, AZ05.2020
Transfer - Business Administration
Colorado State University
Fort Collins, CO05.2018
Skills
- Microsoft office
- Negotiation
- Automotive Repair
- Oil Change
- Troubleshooting
- Auto Estimating
- Salesforce
- Auto Service Management
- Data Entry
- Technical Support
- Sales Management
- Vehicle Maintenance
- Cold Calling
- Outside sales
- Customer support
- Mechanical Knowledge
- Service writing
Certification
- Driver's License
- Colorado Automotive Sales License, 08/01/24
Additional Information - Technical Skills
- Proficient in Microsoft Office
- Quick Learner
- Adaptive to change
Awards
- Monthly MVP, 06/01/21, Had the top performance numbers in all 3 categories in the month of June. (Applications, Enrollments and Starts)
- Store Champion, 03/01/23, Ranked as the #1 associate in all departments by my peers at my location. Quarter 1 of 2023
- Department Champion, 12/01/22, Ranked as the #1 associate in my department (purchasing) by my peers. Quarter 4 of 2022
- Bill's Best Associates, 06/01/23, Ranked within the top 50 associates through the whole company. Recognized by Carmax CEO Bill Nash. Quarter 2 2023.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Title: Sales Specialist
Timeline
Buyer
Alpine Auto
08.2024 - Current
Vehicle Condition Assessor
CarMax
05.2022 - 06.2024
Service Advisor
Chapman Automotive
03.2019 - 12.2021
Enrollment Specialist
Northcentral University
10.2018 - 02.2019
Service Advisor
Mike Ward Automotive
05.2017 - 08.2018
Head Lot Technician
Mike Ward Infiniti
05.2016 - 05.2017
Electronics Sales Manager
Sam's Club
08.2015 - 12.2015
Head Referee
Highland Ranch Metro District
01.2011 - 01.2017
Transfer - Business Administration
Colorado State University
Bachelor's degree - Business administration
Arizona State University
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