Ryan Hatvani

Chick-fil-A

Jacksonville

10.2020 - Current

Analyzed customer feedback to identify trends in service quality and developed strategies to improve customer satisfaction ratings.
Managed a team of operations staff and provided guidance on daily tasks and projects.
Resolved conflicts between team members by providing clear direction on roles and responsibilities.
Addressed customer concerns with suitable solutions.
Built strong operational teams to meet process and production demands.
Delivered positive customer experiences by implementing effective quality assurance practices.
Motivated and evaluated personnel for performance improvement and goal achievement.
Guided employees on understanding and meeting changing customer needs and expectations.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Improved morale and management communication by creating employee recognition and rewards practices.

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