Ryan Hatvani
Jacksonville
Overview
5
5
years of professional experience
Work History
PM Operations Manager
Chick-fil-A
Jacksonville
10.2020 - Current
- Analyzed customer feedback to identify trends in service quality and developed strategies to improve customer satisfaction ratings.
- Managed a team of operations staff and provided guidance on daily tasks and projects.
- Resolved conflicts between team members by providing clear direction on roles and responsibilities.
- Addressed customer concerns with suitable solutions.
- Built strong operational teams to meet process and production demands.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Improved morale and management communication by creating employee recognition and rewards practices.
Education
Bachelor of Arts - Sport Management
University of North Florida
Jacksonville, FLSkills
- Customer service
- Team leadership
- Conflict resolution
- Organizational development
- Operations management
- Delegation
- Team building/leadership
- Operations oversight
- Cultural awareness
Timeline
PM Operations Manager
Chick-fil-A
10.2020 - Current
Bachelor of Arts - Sport Management
University of North Florida