Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Ryan Havens

The Colony,TX

Summary

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Manager | Trainer (Concurrent)

Chick-fil-A
03.2023 - Current
  • Led daily operations and built weekly schedules; lifted associate task completion and reduced overtime.
  • Mentored emerging leaders through targeted coaching; increased leadership readiness and drove internal promotions.
  • Designed and delivered new-hire onboarding (POS, service standards, food safety); achieved 96% completion and lower early attrition.
  • Standardized first-week evaluations and feedback loops; shortened ramp time and improved onboarding satisfaction.
  • Resolve escalations using root-cause analysis; maintains first-contact resolution and strong customer relationships.

Assistant Manager

Chick-fil-A
10.2022 - 03.2023
  • Directed daily shift operations for a high-volume store; led pre-shift briefings and enforced standard operating procedures, food safety, and brand standards.
  • Managed a high volume of guest inquiries and escalations; delivered timely, accurate resolutions that improved satisfaction and retention.
  • Built feedback loops with shift leads to surface recurring issues; increased service quality scores by 18%.
  • Optimized break/station coverage using HotSchedules; reduced scheduling conflicts and maintained labor targets, POS systems.
  • Supervised cash handling (tills, deposits, end-of-day reconciliations) and executed secure bank drops; improved accuracy and audit readiness through regular spot checks.

Team Member

Chick-fil-A
07.2021 - 10.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Efficiently processed customer orders and payments, maintaining accuracy and speed during peak hours.
  • Handled basic customer inquiries and resolved minor complaints, providing excellent customer service and ensuring guest satisfaction.

Education

Bachelor of Business Administration - Business Management

University of North Texas
Denton, TX
05.2027

Associate of Science - undefined

Collin College
Frisco, TX
05.2025

Skills

  • Customer service
  • Time management
  • Decision-making
  • Relationship building
  • Team leadership
  • Schedule preparation
  • Customer relationship management (CRM)
  • Staff training and development

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Earned Chick-fil-A Remarkable Future scholarship
  • Help redesign onboarding training procedures

Certification

  • Microsoft Office Specialist - Associate

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

Manager | Trainer (Concurrent)

Chick-fil-A
03.2023 - Current

Assistant Manager

Chick-fil-A
10.2022 - 03.2023

Team Member

Chick-fil-A
07.2021 - 10.2022

Associate of Science - undefined

Collin College

Bachelor of Business Administration - Business Management

University of North Texas

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