Ryan Hawkins
New Orleans,LA
Summary
Versatile and highly effective leader with a proven track record at Take 5 Oil Change & AlClear, adept in enhancing customer experience and streamlining retail operations. Leveraged problem-solving and leadership skills to mentor teams, foster a positive work culture, and drive sales growth. Excelled in creating efficient processes and maintaining high standards of store organization and cleanliness.
Dedicated sales professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Take 5 Oil Change
10.2023 - 03.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Sales Ambassador
Alclear LLC
03.2021 - 10.2023
- Seamlessly transitioned between different roles within the sales team as needed, proving adaptability and versatility in driving success across various functions.
- Delivered compelling sales presentations, showcasing the unique benefits of company products and services.
- Developed custom solutions tailored to individual client needs, demonstrating expert knowledge of company products or services while maximizing value for customers.
- Provided valuable feedback to management, contributing to improvements in product offerings and overall customer satisfaction.
- Conducted market research to identify emerging trends and adjust sales strategies accordingly.
- Assisted customers with post-sales support by addressing concerns or issues promptly, ensuring a positive experience that led to future referrals.
- Mentored junior sales team members, sharing best practices and helping them reach their full potential.
- Collaborated with sales staff to identify target customers, promote products and increase sales.
- Boosted company reputation by consistently delivering exceptional results and exceeding client expectations.
- Effectively communicated complex information about products or services to diverse audiences, adapting language and presentation style as needed.
- Demonstrated products to customers to illustrate features, advantages and benefits.
- Educated customers on product features and answered questions regarding product use.
- Increased sales by effectively communicating product benefits.
- Maintained knowledge of current promotions and product features.
- Provided exceptional customer service to drive satisfaction.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Maintained clean, organized and professional work environment.
- Worked with team to achieve sales goals for products.
- Greeted customers warmly and pleasantly answered inquiries.
Server Assistant
Galatoire's Restaurant
01.2015 - 09.2020
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
Education
No Degree - Business Administration
University of New Orleans
New Orleans, LANo Degree - Business Administration
Howard University
Washington, DCSkills
- Problem-solving
- Customer service
- Customer experience
- Retail operations
- Store organization
- Attention to detail
- Time management
- Team building and leadership
- Stock management
- Issue resolution
- Employee development
- Process improvements
Timeline
Assistant Store Manager
Take 5 Oil Change
10.2023 - 03.2024
Sales Ambassador
Alclear LLC
03.2021 - 10.2023
Server Assistant
Galatoire's Restaurant
01.2015 - 09.2020
No Degree - Business Administration
University of New Orleans
No Degree - Business Administration
Howard University
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