Ryan Hayden

• Executed Operational tasks such as:

Service Installation, Service Removal, Repairing Service Issues, Repairing Service Outages, Oversee and facilitate Installation Contractors, Connecting all residential service connections between Gpon Optics and Distribution fibers leaving Hub. Coordinating with Warehouse team for ALL residential supply needs. Engineering residential installations and updating T&D System Support to maintain accurate data in FMS Software. Collect returned equipment from CSC. Reset and recirculate returned equipment. Coordinate regularly with customer services reps via emails, service orders, and phone calls. Handling direct customer calls (technical Q's, over-the-phone walkthrough repairs, department complaints, repairing wifi issues remotely etc.) Monitoring and maintaining 3 Calendars (Operations: scheduled truck rolls, FTTH Install: Contractor Installations XGS Upgrade: Swaps for Bandwidth increase)

• Co Engineered XGS fiber rollout with Sr. Network Admin. Facilitated research to understand the new restricting limits observed with this new 1577nm wavelength through OMU fiber plant, implemented adjustments in fiber cleaning, medium placement, and tolerance acceptance to meet needs of XGSpon.
• Assisted the Fiber techs with their responsibility toward residential plant repairs, expansion, and maintenance.
• Collaborated with Network Admins to maintain our internal routing that provide routes for our residential customers so that congestion issues do not occur.
• Learned to adapt quickly to new responsibilities and techniques while ensuring adherence to company policies and procedures because operations must change to meet new circumstances very quickly in this position.

• Operated all the equipment needed to be operated daily for the Unit the shift was assigned.
• Assisted Plant operator directly to ensure safe operation of powerplant.
• Routinely checked working conditions of all equipment on assigned Unit
• Implemented LOTO's as an authorized person
• Responsible for racking out high voltage breakers
• Sluiced Bottom Ash
• Minor equipment maintenance
• When short staffed operated Unit 1 and Scrubber in control room
• Maintained significant awareness to hazards and safety
• Cleaned Unit assigned when possible

• Installed phone and or internet for Business and Residential.
• Extensive troubleshooting repairing phone and internet lines through service calls
• Climb poles with Gaffs, Ladders, and/or Bucket Truck to reach plant
• Repaired and Maintained plant fixing cut cable, placing new cable, bypassing bad cable etc.
• Reported changes in facilities to engineering
• Splicing Phone and fiber cables (underground and aerial)

• Installed and calibrated water meters in residential and commercial properties.
• Conducted maintenance and retrofitting on existing water metering systems.
• Collaborated with utility companies to ensure timely meter installations and service updates.
• Contributed to a safe working environment by following safety guidelines during all aspects of water meter installations and maintenance tasks.