Ryan Hayes
Granite City,IL
Summary
Energetically drove customer satisfaction at Walmart by expertly managing issue resolution and demonstrating unparalleled attention to detail. Excelled in a fast-paced environment, enhancing order fulfillment processes and showcasing decision-making prowess. Proven track record in boosting efficiency and fostering positive relationships, highlighted by a commitment to exceptional service and punctuality.
Overview
2
2
years of professional experience
Work History
Walmart OPD Associate
Walmart
Granite City, Illinois
07.2023 - 11.2024
- Provided customer service support for inquiries, complaints, and returns.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Helped customers locate items within the store using the inventory system.
- Built relationships with customers by providing friendly customer service.
- Answered customer inquiries regarding product features, pricing, and availability.
- Organized backroom areas to maintain a clean and organized work environment.
- Greeted customers to determine wants or needs.
- Recommended, selected and located merchandise based on customer desires.
Host
Applebee's Grill + Bar
Granite City, IL
09.2022 - 07.2023
- Inspected dining areas for any damages or defects.
- Resolved conflicts between customers when necessary.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took beverage orders and served drinks during peak meal times.
- Monitored dining area to assess server capacity and estimate wait times.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Education
GED -
Southwestern Illinois College
Belleville, IL01-2024
Skills
- Issue resolution
- Attention to detail
- Order fulfillment
- Decision-making
- Time management
- Customer service
- Reliable and punctual
- Result interpretation
References
References available upon request.
Timeline
Walmart OPD Associate
Walmart
07.2023 - 11.2024
Host
Applebee's Grill + Bar
09.2022 - 07.2023
GED -
Southwestern Illinois College
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