Ryan Heath

Operated rotary die cutter, ensuring efficient production of 400-500 MSF daily. Daily responsibilities included.

• Oversight of back operator
• Ensuring quality of all boxes through QA system
• Maintained 30% downtime or less
• Adhered to companies safety policies
• Trained new employees on machine center
• Proficient with tape measure and fractions

• Resolved technical issues for end-users to enhance system performance and minimize downtime.
• Provided tier-one support through troubleshooting and diagnosing hardware and software problems.
• Used ticketing systems to manage and process support actions and requests.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Managed high levels of call flow and responded to technical support needs.
• Installed, modified, and repaired software and hardware to resolve technical issues.

• Processed customer transactions accurately using point-of-sale systems.
• Maintained inventory levels through regular stock checks and replenishment.
• Assisted customers with product inquiries, ensuring a positive shopping experience.
• Collaborated with team members to improve store layout and product displays.
• Developed strong relationships with customers by delivering exceptional service and addressing their needs efficiently.
• Replenished sales floor merchandise and organized shelves, racks, and bins for store appearance.