Ryan Heiden
Woburn,MA
Overview
17
17
years of professional experience
12
12
years of post-secondary education
Summary
- My name is Ryan Heiden. I am a 36 year old male from Capron, Illinois. I currently have about 17 years in EMS experience (rural 911 & private). I have worked as a Critical Care Paramedic, as well as helped teach EMS classes at McHenry County College. I have been managing Covid-19 Testing, Vaccine, and Monoclonal Antibodies for a large company in Florida. I started off swabbing then worked my way up to Clinical Manager and then to Operations Director. I have Leadership from being a LT on a FD and from Manager/Director for CDR. I want everyone in the organization that I am part of to succeed and prosper. I am a firm believer in Communication, Passion, and Teamwork. When I chose to work for a company I plan to stay for the long haul.
- Results-driven and technically-savvy Operations Director with a progressive career in manufacturing, production and fabrication. Proven track record of turning around under-performing units by delivering continuous process improvements to drive quality and efficiency. Motivating and respectful leader known for building and managing loyal, high-performance teams. Offering excellent communication, interpersonal and decision-making skills. Thriving in high-pressure environments.
Work History
Operations Director
CDR Maguire Inc
Miami, FL
09.2021 - Current
- Promoted from Clinical Manager to Operations Director.
- Everything performed as a Clinical Manager plus:
- Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
- Mentored employees and offered constructive feedback for performance improvement.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Collaborated with executives to develop and execute strategic business plans.
- Maintained excellent customer relationships through consistent delivery on commitments.
- Managed payroll processes by collecting staff time sheets, checking accuracy, correcting hours, tracking in database and approving routing.
- Improved company revenue by collaborating with marketing, sales and service departments.
- Supervised operational processes and procedures for sales, supply chain management, distribution and resourcing.
- Established quality customer relationships through consistent delivery on commitments.
- Worked with clients to guarantee satisfactory product specifications prior to production.
- Slashed overtime expenses by restructuring staff and management team schedules.
- Implemented equipment to eliminate production bottlenecks, boosting productivity and ensuring earlier completion date.
Clinical Manager
CDR Maguire
Miami, FL
12.2020 - 09.2021
- Identified opportunities to improve clinical practices, devised strategies, and implemented plans to increase patient care standards and enhance operational procedures.
- Communicated effectively with staff members, physicians, nurses, and patients, employing active listening and interpersonal skills.
- Developed and adjusted work schedules for all staff.
- Selected, promoted, and terminated staff members.
- Delegated tasks to staff members, monitored the completion of all duties, and provided support to enhance performance.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices, and the facilitation of a positive work environment.
- Implemented new policies and educated staff on the changes.
- Handled job duties for staff members who were unavailable or out of office.
- Communicated with patients, asked appropriate questions, and employed active listening to determine the best care.
- Identified nurses' and staff training needs and devised training programs to close gaps.
- Managed daily operations of covid-19 testing/vaccine sites - supporting approximately 10,000 patients per week.
- Managed 70 employees with various personalities and from different cultures for large Covid-19 site.
- Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
Paramedic
Superior Air-Ground Ambulance Service, Inc
Rockford, IL
06.2009 - 08.2020
- Performed duties as a Illinois state licensed paramedic as well as a critical care practice.
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Responded to daily emergencies and worked alongside firemen and EMTs.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Maintained patient care, treatment and medication documentation for accurate, up-to-date clinical records.
- Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
- Administered continuous 12-lead electrocardiogram monitoring to record heart rhythms in patients with acute coronary syndrome.
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
- Educated patients and family members on medical treatments and therapies for informed support.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Administered fluid replacement via IV, IO, and IM to replace fluid volumes and correct electrolyte imbalances.
- Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight.
- Triaged injuries by communicating with patients, bystanders and family members and identified appropriate medical facility for transport.
- Transferred patients safely and securely to medical facilities for continued care.
- Communicated with medical professionals in medical terms to relay patient needs and maintain accuracy.
- Performed intubations to secure airway in patients under respiratory and cardiac arrest.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication, and IV pump tubing to maintain optimum inventory.
- Stayed in constant communication with patients to continuously maintain care and comfort during transportation.
- Dispensed medications and monitored patient responses for adaptive treatment.
- Communicated with treatment center personnel and dispatchers to provide information about situation, arrange reception of victims and receive instructions for further treatment.
Paramedic
North Boone District 3 Fire Department
Poplar Grove, IL
06.2016 - 06.2017
- Also includes Fire Department training and support to Fire Fighting.
- Left due to job position termination.
- Stayed in constant communication with patients to continuously maintain care and comfort during transportation.
- Communicated with treatment center personnel and dispatchers to provide information about situation, arrange reception of victims and receive instructions for further treatment.
- Administered continuous 12-lead electrocardiogram monitoring to record heart rhythms in patients with acute coronary syndrome.
- Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Responded to daily emergencies and worked alongside firemen and EMTs.
- Dispensed medications and monitored patient responses for adaptive treatment.
- Performed intubations to secure airway in patients under respiratory and cardiac arrest.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight.
- Communicated with medical professionals in medical terms to relay patient needs and maintain accuracy.
- Administered fluid replacement via IV, IO, and IM to replace fluid volumes and correct electrolyte imbalances.
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Triaged injuries by communicating with patients, bystanders and family members and identified appropriate medical facility for transport.
- Transferred patients safely and securely to medical facilities for continued care.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication, and IV pump tubing to maintain optimum inventory.
- Educated patients and family members on medical treatments and therapies for informed support.
- Maintained patient care, treatment and medication documentation for accurate, up-to-date clinical records.
Paramedic
Capron Rescue Squad
Capron, IL
06.2006 - 06.2016
- I started my EMS career here in 2006 as a first responder, building myself up to EMT-B, and ultimately up to paramedic.
- Promoted to Lieutenant.
- Left due to differences in leadership.
- Dispensed medications and monitored patient responses for adaptive treatment.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication, and IV pump tubing to maintain optimum inventory.
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight.
- Administered fluid replacement via IV, IO, and IM to replace fluid volumes and correct electrolyte imbalances.
- Triaged injuries by communicating with patients, bystanders and family members and identified appropriate medical facility for transport.
- Stayed in constant communication with patients to continuously maintain care and comfort during transportation.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Communicated with treatment center personnel and dispatchers to provide information about situation, arrange reception of victims and receive instructions for further treatment.
- Performed intubations to secure airway in patients under respiratory and cardiac arrest.
- Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
- Communicated with medical professionals in medical terms to relay patient needs and maintain accuracy.
- Responded to daily emergencies and worked alongside firemen and EMTs.
- Maintained patient care, treatment and medication documentation for accurate, up-to-date clinical records.
- Transferred patients safely and securely to medical facilities for continued care.
- Administered continuous 12-lead electrocardiogram monitoring to record heart rhythms in patients with acute coronary syndrome.
- Educated patients and family members on medical treatments and therapies for informed support.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
Warehouse Worker
True Value
Harvard, IL
01.2005 - 06.2009
- Awards for safety and productivity
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Consistently lifted materials weighing as much as 100 pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Completed cycle counts and monthly inventory.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Picked and packed order items.
- Safely and securely loaded items to prevent damage during transport.
- Kept work areas neat, clean and free from debris.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Followed orders precisely for correct items, sizes and quantities.
- Transported merchandise pallets to move in warehouse.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Prepared and checked outbound shipments for accuracy.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Education
Associates in Applied Science -
American Public University System
Charles Town, WV 01.2020 - Current
Certificate - Paramedicine
OSF Saint Anthony Medical Center
Hospital, Rockford, IL 06.2008 - 06.2009
Community College - General Education
McHenry County College
Crystal Lake, IL 09.2005 - 12.2007
High School Diploma -
Harvard High School
Harvard, IL 08.2000 - 06.2005
Skills
- Operational Leadership
- Operational Efficiency and Safety
- Facility Improvement
- Overseeing Personnel
- Constructive Feedback
- Process Improvement
- Payroll Administration and Timekeeping
- Overseeing Logistics
- Manage Operations
- Inventory Tracking and Management
- Performance Monitoring and Evaluation
- Develop Policies
- Cardiopulmonary Resuscitation (CPR) / BLS / ACLS
- Vital Sign Assessment
- Pre-Hospital Care
- Critical Decision-Making Skills
- Respiratory Care Assessment
- Emergency Management
- EKG Procedures
- Emergency Treatment Procedures
- Intravenous Injections / IV Administration
- Intubation
- Documentation
- Addressing concerns and using sensitivity when responding to needs and feelings of patients
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Clinical Staff Management
- HIPAA Guidelines
- Patient Care Assessment
- Corporate Policies
- Healthcare Regulations
- Tendency to be well-organized, rule-abiding, and hard-working
- Addressing concerns and using sensitivity when responding to needs and feelings of patients
- Critical Thinking
- Work under pressure & deliver
Certification
- Paramedic (State Licensed in IL, FL, SC, & MA)
- NRP (National Registered Paramedic)
- EMS Critical Care - University of Iowa
- All current in the following certs: ACLS, PALS, BLS/CPR, PHTLS
- CEVO
- Level A Paramedic Instructor