Ryan Henderson
Waterbury
Summary
Qualified supervisor with background with inventory management and also managing warehouse operations. Successfully led teams in maintaining inventory accuracy and ensuring efficient workflow. Experience in handling numerous projects at one while ensuring accuracy.
Overview
20
20
years of professional experience
Work History
Transportation Material Storage Supervisor
Connecticut Department of Transportation
11.2021 - Current
- Developed a safety-conscious work environment by enforcing strict adherence to safety regulations and conducting regular inspections.
- Improved employee performance through regular evaluations, feedback sessions, and provision of necessary resources for skill development.
- Maintained high-quality standards within the storage facility through thorough inspection of incoming shipments for defects or damages before acceptance into inventory.
- Managed vendor relationships to secure optimal pricing, delivery schedules, and quality control measures for warehouse supplies.
- Ensured timely order fulfillment with accurate picking, packing, and shipping of products to customers.
- Expedited customer order processing times to improve overall satisfaction rates by closely monitoring workflow processes within the warehouse team.
- Sustained a clean, organized, and hazard-free warehouse environment by implementing routine housekeeping procedures and assigning responsibilities to team members.
- Collaborated with other department supervisors to ensure smooth coordination between purchasing, warehousing, production, and distribution teams.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Microsoft Office - 15 years experience.
- 13 years purchasing experience.
- Assigned tasks to team members to complete within designated time frames.
- Determined staffing needs, developing schedules to staff all shifts.
Material Storage Supervisor
Connecticut Department of Transportation
08.2018 - 11.2021
- Streamlined warehouse operations for increased efficiency by training staff on proper handling and storage techniques.
- Improved employee performance through regular evaluations, feedback sessions, and provision of necessary resources for skill development.
- Maintained high-quality standards within the storage facility through thorough inspection of incoming shipments for defects or damages before acceptance into inventory.
- Ensured timely order fulfillment with accurate picking, packing, and shipping of products to customers.
- Collaborated with other department supervisors to ensure smooth coordination between purchasing, warehousing, production, and distribution teams.
- Expedited customer order processing times to improve overall satisfaction rates by closely monitoring workflow processes within the warehouse team.
- Sustained a clean, organized, and hazard-free warehouse environment by implementing routine housekeeping procedures and assigning responsibilities to team members.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Resolved conflicts between team members and addressed complaints or grievances.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
Storekeeper
Connecticut Department of Transportation
03.2011 - 08.2019
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
- Received product shipments and organized in stockroom storage area.
- Ordered goods from various vendors to maintain store merchandise levels.
- Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.
- Maintained a safe working environment with strict adherence to safety protocols and guidelines.
- Stocked storerooms and adjusted minimum and maximum par levels in automated inventory system.
- Minimized losses due to spoilage or damage by implementing proper handling techniques and storage conditions for goods.
- Monitored merchandise on shelves and in storage using inventory control system.
- Ensured timely order fulfillment for customer satisfaction through efficient processing of purchase requests and shipments.
- Filled orders by gathering merchandise specified in requisitions.
- Assisted customers by answering questions and suggesting merchandise.
- Tagged merchandise and neatly stocked on shelves and display areas.
- Provided reliable support during audits by presenting well-organized documentation, ensuring transparency in inventory management processes.
- Maintained high levels of customer service, addressing inquiries and resolving issues promptly.
- Documented shipping and receiving records to confirm receipt of orders.
- Reduced stock discrepancies by diligently investigating variances and taking corrective actions as needed.
- Operated forklifts and hand trucks to restock department supply locations.
- Ensured accurate documentation of all incoming materials, verifying quantities against purchase orders and communicating discrepancies to relevant parties.
DOT Rest Area Attendant
Connecticut Department of Transportation
04.2007 - 12.2011
- Ensured safety for travelers by promptly addressing any potential hazards or maintenance issues.
- Promoted positive visitor interactions through exceptional customer service skills and problem-solving abilities.
- Facilitated smooth operations through effective communication with on-site vendors such as food service providers or souvenir merchants.
- Assisted in reducing litter by regularly emptying trash receptacles and maintaining clean grounds.
- Helped prevent vandalism and theft by conducting regular security checks throughout the rest area premises.
- Enhanced visitor experience by maintaining clean and well-stocked restrooms.
- Managed inventory of supplies to ensure adequate stock levels for daily operations while minimizing waste and cost overruns.
- Enhanced overall efficiency by supporting fellow attendants during peak periods or covering shifts as needed.
- Coordinated with team members to effectively address facility needs while avoiding disruption to guests'' experience.
- Conducted seasonal landscaping projects including planting flowers, trimming trees, mowing lawns, and clearing snow from walkways for an aesthetically pleasing environment yearround.
Customer Service
Shaw's Supermarket
10.2004 - 04.2007
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Boosted company reputation by consistently delivering exceptional customer service experiences.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
Education
High School Diploma -
John F Kennedy High School
Waterbury CT06-2004
Skills
- Inventory management
- Order fulfillment
- Safety compliance
- Employee training
- Microsoft Office
- Customer service
- Shipping and receiving
- Warehouse operations
- Vendor relations
- Warehouse organization
Languages
English
Full Professional
Timeline
Transportation Material Storage Supervisor
Connecticut Department of Transportation
11.2021 - Current
Material Storage Supervisor
Connecticut Department of Transportation
08.2018 - 11.2021
Storekeeper
Connecticut Department of Transportation
03.2011 - 08.2019
DOT Rest Area Attendant
Connecticut Department of Transportation
04.2007 - 12.2011
Customer Service
Shaw's Supermarket
10.2004 - 04.2007
High School Diploma -
John F Kennedy High School
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