Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Ryan Henkel

Fort Lauderdale,FL

Summary

I am a very hardworking dedicated young man who thrives when it comes to pressure sensitive job opportunities. Within my customer service skills i ensure to always build a solid rapport with each of my customers i come into contact with to give them the best experience possible. As well as prioritizing work flow and management obligations to make sure all tasks get done effectively and in a timely manner.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Care

Platinum Fundraising
Fort Lauderdale, FL
09.2023 - Current
  • Continually updated knowledge of industry best practices when it comes to providing excellent customer care.
  • Monitored team performance metrics to measure the success of customer care initiatives.
  • Trained new Customer Care Associates on policies and procedures .
  • Established relationships with external vendors providing services related to customer care operations.
  • Collaborated with other departments within the organization to coordinate efforts related to customer care initiatives.

Coach

Tortolita Middle School
Tucson, Arizona
10.2019 - 04.2023
  • Monitored strength-training programs to enhance athletic performance and reduce injury risk
  • Scheduled and coordinated full-season schedule against competitors
  • Observed participants during practices and workout sessions to detect and proactively correct errors in players
  • Challenged, motivated, and helped children accomplish motor development goals and inspire love of movement and healthy habits with sports and conditioning
  • Developed team game strategy and adapted according to game progression
  • Defined and conveyed applicable in-season training rules prior to start of season
  • Coordinated and led practice sessions to improve player form, technique, and skills
  • Organized and maintained team facilities and equipment
  • Developed effective game strategies based on team and player strengths and opposition weaknesses.

Enlisted Soldier

Army
Tucson, Arizona
05.2016 - 05.2022
  • Trained with other soldiers for 10 hours per day
  • Trained soldiers in basic warrior tasks and functions so that they can accomplish the mission properly and efficiently
  • Supported lower-graded personnel with tactical guidance and performance oversight
  • Assisted with communications by operating cameras and surveillance tools for the border patrol
  • Patrolled assigned areas to maintain security presence
  • Assisted community members in disaster relief efforts, including clean-up and rebuilding
  • Maintained, cleaned, and properly used equipment
  • Received special training and recognition in the best warrior competition being the runner up out of every soldier in Arizona.

Flooring Specialist

Lowes Home Improvement
Tucson, Arizona
03.2018 - 01.2022
  • Inspected jobs to comply with federal, state, and local laws and codes
  • Observed positive skills and attributes from personnel to build, improve, and expand skills set
  • Offered to assist with additional tasks to keep projects on-task and meet tight deadlines
  • Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
  • Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents, and promote professional workspace
  • Identified issues and implemented prompt and successful solutions to eliminate backlog and maximize workflows
  • Delivered exceptional customer service to bolster strong relationships and build positive experiences
  • Sanitized high-touch surfaces to protect personnel and customers from viruses and germs
  • Considered each team member's unique talents when assigning tasks and projects to maximize success for employees and overall team.

Manager

Freedom Smoke USA
Tucson, Arizona
04.2017 - 01.2018
  • Prepared schedules and assignments to meet short- and long-term business demands
  • Monitored employee work to assess performance and identify knowledge gaps
  • Covered daily business requirements with well-organized schedules and properly delegated assignments
  • Cross-trained staff in secondary roles to expand operational diversity
  • Provided teams with clear objectives and consistent, performance-oriented policies
  • Oversaw employee training and staff management tasks
  • Kept all paperwork current and compliant with internal standards and legal requirements
  • Maximized employee performance with effective training and close mentoring
  • Contributed to effective decision-making with detailed reports on daily operations
  • Brought in well-qualified employees to fill important vacancies, targeting recruitment strategies to reach key candidates.

Education

GED -

Mountain View Highschool
06.2024

Skills

  • Disaster relief support
  • Punctual
  • Goal Oriented
  • Communication Skills
  • Problem resolution
  • Record preparation
  • Calm demeanor
  • Appointment scheduling
  • Operational leadership

Certification

  • Certified Combat Life Saver
  • Member of fellowship of christian athletes.

Accomplishments

Made the deans list every single year in highschool.

Iron man award recipient three years in a row for attendance.

Second place in the soldier of the year competition for the army.

Top of my class in basic training and AIt training.

Earned Raises and promotions in a record pace.

Timeline

Customer Care

Platinum Fundraising
09.2023 - Current

Coach

Tortolita Middle School
10.2019 - 04.2023

Flooring Specialist

Lowes Home Improvement
03.2018 - 01.2022

Manager

Freedom Smoke USA
04.2017 - 01.2018

Enlisted Soldier

Army
05.2016 - 05.2022

GED -

Mountain View Highschool

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Ryan Henkel