RYAN HERNDON
Carl Junction,MO
Summary
Experienced insurance professional with a proven track record in consulting, policy analysis, and client relationship management. Demonstrated expertise in risk assessment, market research, and strategic planning to drive impactful results. Known for strong focus on team collaboration and adaptability, with a reputation for reliability and consistently achieving goals. Skilled at navigating changing needs and delivering exceptional service in fast-paced environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Insurance Broker Consultant
Mueller Insurance
04.2024 - Current
- Expanded the company''s client base through networking, referrals, and strategic partnerships.
- Spearheaded marketing initiatives that increased brand awareness and generated new business opportunities.
- Mentored junior brokers, sharing industry knowledge and best practices to enhance overall team performance.
- Promoted products and services using upselling and other sales strategies.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
Business CS Specialist I
AT&T
01.2021 - 04.2024
- Establishing and maintaining strong business relationships
- Utilize multiple systems to effectively complete customer troubleshooting and account maintenance
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Meet and exceed sales goals for home and business services (Mobility and Wired)
- Continuous learning of new and updated sales techniques
- Subject matter expected for ATT Business Mobility Services
- Telecommunications Company
Integrated Solutions Consultant (In-Home Expert IHX)
AT&T
01.2018 - 01.2021
- Meet one on one with business and residential customers to sell AT&T products and services
- Assist residential and business customers with set and activation of mobility services
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
- Setting up appointments and working a large area/territory to meet and exceed sales goals
- Track and report activities through established process and procedures
- Telecommunications Company
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
Retails Sales Consultant (Joplin Mo & Rogers AR)
AT&T
01.2015 - 01.2018
- Assisting customers device, service, and mobility account related questions
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Ability to quickly and effectively complete customer account review to make sales recommendations
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Meet and exceed sales goals for both mobility and wired services (TV, Internet, Phone, etc)
- Telecommunications Company
AT&T Leader Intern (Interim Team Manager)
AT&T
01.2013 - 01.2015
- Oversees a team of 12-15 representatives
- Responsible for coaching and mentoring to help agents meet and exceed sales quotas
- Championed continuous improvement efforts, regularly reviewing processes and systems for potential enhancements.
- Complete work in all call center functional assignments that have a direct impact in the performance of the center
- Complete and submit sales and coaching reports and follow progression of the team and each sales agent
- Identified customer impacting behaviors and coached agents accordingly via team meetings and side by side coaching
- Telecommunications Company
Business Customer Service Representative/Support Service Specialist
AT&T
01.2008 - 01.2013
- Streamlined communication with clients, providing thorough information on products and services tailored to their needs.
- Achieved success in up-selling and cross-selling relevant products and services to meet customers'' evolving business needs.
- Enhanced customer satisfaction by addressing and resolving complex business inquiries in a professional manner.
- Navigated complex customer accounts, identifying areas where additional support or product offerings could benefit the client''s operations.
- Collaborated with cross-functional teams to ensure timely resolution of customer issues and maintain high-quality service standards.
- Managed high call volume while maintaining excellent rapport with customers, consistently receiving positive feedback for professionalism and service quality.
Education
High School Diploma -
Joplin High School
01.2004
Marketing COE Certification -
Franklin Technology Center
01.2004
Skills
- Self-Motivated
- Team leadership
- Organizational Skills
- Time Management
- Closing Sales
- Client Acquisition and retention
- Verbal and written communication
- Attention to Detail
- Analytical thinking and problem solving
- Portfolio management
- Relationship building
Accomplishments
Awards & Acknowledgements
Summit Award- exceeding team sales goals and metrics
Big Kahuna Award- meeting individual sales goals
Service excellence nominee
Employee of the Month
Best of the Best Award- Overall highest sales
Awards And Acknowledgements
- Summit Award Recipient for exceeding team sales goals and call center metrics
- Big Kahuna Award recipient for meeting individual sales goals and call center metrics
- Service excellence nominee
- Employee of the month
- Best of the Best award recipient for overall highest sales
Certification
Marketing COE certification
Timeline
Insurance Broker Consultant
Mueller Insurance
04.2024 - Current
Business CS Specialist I
AT&T
01.2021 - 04.2024
Integrated Solutions Consultant (In-Home Expert IHX)
AT&T
01.2018 - 01.2021
Retails Sales Consultant (Joplin Mo & Rogers AR)
AT&T
01.2015 - 01.2018
AT&T Leader Intern (Interim Team Manager)
AT&T
01.2013 - 01.2015
Business Customer Service Representative/Support Service Specialist
AT&T
01.2008 - 01.2013
Marketing COE Certification -
Franklin Technology Center
High School Diploma -
Joplin High School
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