Ryan Herne-Keating
Utica,NY
Summary
Adaptable maintenance professional with some experience in equipment installation, troubleshooting, and routine repairs. Recognized for problem-solving, teamwork, and dependable service across maintenance and customer-facing roles. Quick learning and always with a smile ready to put his skills to work.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Facilities Engineer / Preventive Maintenance
Turning Stone Casino & Resort
05.2023 - Current
- Executed HVACR maintenance - Cleaning Units, troubleshooting, Fixing Small unit problems , changing filters.
- Plumbing- unclogging toilets, tubs, showers, & sinks, caulking, toilet replacement, preventive maintenance on toilets, tubs, sinks, & showers, jetting rv park drains & sewer systems
- Electrical - small outlet fixes , some wiring , power testing, small light fixes
- Resolved work orders promptly, restoring guest room and public area equipment to service.
- Documented maintenance activities, equipment conditions, and corrective actions in work order systems.
- properly operates power tools in a safe and timely manner using all proper PPE
Stocker /Customer Service Representative
Boscov's
04.2022 - 05.2023
- Unloaded merchandise trucks efficiently.
- broke down boxes & separated Merchandise into proper departments
- Delivered merchandise to proper department on sales floor
- Stocked merchandise across sales floors, following planograms and department standards.
- Replenished inventory from backroom areas, ensuring consistent shelf availability.
- Rotated stock to maintain freshness, accuracy, and organized product presentation.
- Organized stockroom inventory for efficient receiving, storage, and retrieval.
- Broke Down and Built Furniture and sales equipment
- Cashier & general customer service
Crew /Assistant Manager
Five Guys Burgers & Fries
06.2020 - 04.2022
- Quality Control Certified
- Safe Service Certified
- Trained new team members on food safety, sanitation, and service standards.
- Trained new crew members on company policies and procedures, fostering a supportive learning environment.
- Efficiently managed multiple tasks simultaneously without sacrificing attention to detail or overall quality.
- Monitored ingredient stock, rotated product, and reduced waste through proper FIFO practices.
- Prepped every item on the menu
- covered shifts , handled call outs ,made schedule changes
- opened and closed the store
- handled Bank Drops & Pick ups
- handled team meetings
Crew Member / Closer
Dunkin' Donuts
09.2019 - 05.2020
- Prepared coffee, espresso drinks, and food items to maintain consistent service quality.
- Operated POS register, processed payments, and handled customer orders accurately.
- Greeted guests promptly and resolved routine service concerns with professionalism.
- Restocked ingredients, supplies, and packaging to support continuous store operations.
- Maintained clean workstations, dining areas, and equipment to meet sanitation standards.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Crew Member /Store Closer
Five Guys Burgers & Fries
05.2017 - 07.2019
- Operated cash register and supported efficient front-line guest service during peak rushes.
- Maintained spotless dining, prep, and kitchen areas to meet sanitation requirements.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Cleaned and Broke down Equipment Like the grill, Fryers and fry station and prep areas
- closed register and handled money
Education
GED -
Utica Boces GED Program
Utica, NY11.2009
Skills
- HVAC systems
- Plumbing systems
- Electrical maintenance
- Equipment installation
- Troubleshooting
- Preventive maintenance
- Problem solving Abilities
- Multitasking Abilities
- Blueprint interpretation
- Professionalism
- Teamwork
Certification
Universal HVACR EPA Certification
OHSHA 10 Certification
CPR Certification
Timeline
Facilities Engineer / Preventive Maintenance
Turning Stone Casino & Resort
05.2023 - Current
Stocker /Customer Service Representative
Boscov's
04.2022 - 05.2023
Crew /Assistant Manager
Five Guys Burgers & Fries
06.2020 - 04.2022
Crew Member / Closer
Dunkin' Donuts
09.2019 - 05.2020
Crew Member /Store Closer
Five Guys Burgers & Fries
05.2017 - 07.2019
GED -
Utica Boces GED Program