Ryan Herrera
East Meadow,New York
Summary
Results-driven professional with over 20 years of experience in sales, banking, and customer service. Demonstrated leadership in managing high-performing teams, surpassing sales targets, and providing exceptional client experiences. Recognized for exceptional communication, interpersonal skills, and ability to collaborate across functions. Skilled in driving performance through coaching, mentoring, and strategic planning.
Overview
16
16
years of professional experience
Work History
Senior Banker II
Bank of America
10.2024 - Current
- Serve as part of a pilot program in the credit services department, while assisting clients in enhancing product offerings to fit current and future needs.
- Collaborate with internal partners to deliver tailored financial solutions and drive customer satisfaction.
- Ensure compliance by managing risk with federal and internal regulations while maintaining strong organizational and time management.
Senior Banker & Credit Solutions Advisor
Bank of America
04.2022 - 10.2024
- Results driven with proven track record of assisting clients in complex transactions while resolving issues that require understanding of regulatory compliance, policy, and procedural knowledge,
- Expanded customer base through cross-selling and needs-based recommendations.
- Driving a client-centric culture with deepening client relationships and enhancing clients financial well being.
Relationship Manager & Lending Specialist
Bank of America
01.2017 - 04.2022
- Connected customers to specialized financial solutions for personal and business needs.
- Led team development through coaching and training on updated products and procedures.
- Supported the COVID-19 Work-From-Home initiative, helping clients navigate financial assistance programs nationwide.
- Resolved complex client issues and escalations while maintaining high customer satisfaction.
Assistant Manager
Verizon Wireless
04.2011 - 12.2016
- Managed and developed a team of 16 sales and 8 customer care representatives to provide exceptional client experience and providing the right solutions with their financial lives.
- Built strong relationships to encourage customer loyalty and retention.
- Assists with enhancing product offerings to fit client's existing and future needs.
- Facilitated with streamlining or enhancing product offerings to fit client's existing and future needs to support continued growth and operational excellence.
Retail Sales Supervisor
Verizon Wireless
11.2009 - 04.2011
- Supervised 4-person team, achieving top 10 performance in the New York Metro Region.
- Delivered training on new technology and sales techniques.
- Earned 'Winner's Circle' award for top performance.
- Consistently exceeded sales targets and supported store operations.
Education
Bachelor of Science - Business Administration, Management
Adelphi University
Garden City, NY12.2004
Skills
- Proficient in MS Word, Excel, PowerPoint, and Outlook
- Process and product management
- Market analysis
- Client retention strategies
- Strategic problem solving
- Data-driven business insights
Accomplishments
Circle Of Excellence - Q1-Q4 2024
Circle Of Excellence - Q1-Q3 2023
Winner's Circle - 2011
Languages
Tagalog
Native or Bilingual
Timeline
Senior Banker II
Bank of America
10.2024 - Current
Senior Banker & Credit Solutions Advisor
Bank of America
04.2022 - 10.2024
Relationship Manager & Lending Specialist
Bank of America
01.2017 - 04.2022
Assistant Manager
Verizon Wireless
04.2011 - 12.2016
Retail Sales Supervisor
Verizon Wireless
11.2009 - 04.2011
Bachelor of Science - Business Administration, Management
Adelphi University
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