Ryan Hicks
Watertown,NY
Summary
Dynamic team leader skilled in mentoring and building cohesive teams across diverse environments. Focused on assessing individual strengths to enhance performance and drive collaborative success. Committed to fostering a positive atmosphere that aligns with organizational values and promotes goal achievement.
Overview
8
8
years of professional experience
Work History
Team Leader
Army
Fort Drum, NY
11.2024 - Current
- Prioritized workflow and resolved daily operational challenges to support goal achievement.
- Utilized computer equipment and programs to provide efficient communication and workflow.
- Wrote reports and gave oral presentations to keep employees up-to-date on company goals and achievements.
- Provided daily direction to team members to achieve departmental goals.
- Training, mentoring, and leading individuals to accomplish assigned missions by ensuring Soldiers are proficient in individual and collective tasks, care for their equipment and well-being, and execute tactical movement and fire in combat.
Radio Transmission Operator
Army
Fort Drum, NY
01.2021 - 02.2024
- Managed inventory of spare parts and supplies for communications equipment.
- Analyzed system performance data to recommend improvements or upgrades.
- Collaborated with external vendors to address complex technical issues.
- Assisted in the development of operating procedures for new communications technologies.
- Maintained communication lines between units and headquarters by operating radios and other communication equipment.
Night Crew Leader
Fred Meyers
Florence, OR
09.2019 - 08.2020
- Tracked inventory levels and placed orders for new stock as needed.
- Provided friendly, efficient service while resolving customer concerns and maintaining a clean, organized sales floor.
- Developed promotional material for sales events and seasonal offers.
- Led training sessions for new hires on customer service best practices.
- Outlined crew member expectations to new members to support accurate expectations of responsibilities and duties.
Crew Trainer
Mcdonalds
Florence, OR
08.2018 - 09.2019
- Explained general and job-specific procedures and led by example for hands-on training.
- Followed training curriculum emphasizing expectations for exceptional performance in each role.
- Taught company guidelines and safe food handling procedures to prepare menu items using recipes to crew members.
- Demonstrated equipment maintenance techniques to crew members during training sessions.
- Promoted teamwork, customer focus and commitment to meet performance metrics.
- Cleaned and disinfected food preparation areas, workstations and equipment.
- Presented cheerful attitude to clients and assisted customers to customize orders.
Education
GED -
Oregon Coast Community College
Newport, OR06-2022
Skills
- Cross-functional team leadership
- Performance management
- Teamwork and collaboration
- Conflict resolution
- Problem-solving abilities
- Adaptability and flexibility
- Multitasking
- Self-motivation
- Active listening
Awards
- The Norwegian Army Ruck March badge in bronze
- The Inherent Resolve Campaign medal with campaign star
- Army Accommodation Medal with 'C' device
Accomplishments
- Army Basic Leadership Course (5th Commandant)
Timeline
Team Leader
Army
11.2024 - Current
Radio Transmission Operator
Army
01.2021 - 02.2024
Night Crew Leader
Fred Meyers
09.2019 - 08.2020
Crew Trainer
Mcdonalds
08.2018 - 09.2019
GED -
Oregon Coast Community College