Ryan Hicks
National Guard
Watertown
8
years of professional experience
Communications professional with robust experience in managing internal and external communications. Skilled in crafting compelling messages, media relations, and digital content creation. Strong focus on team collaboration and consistently achieving results. Reliable and adaptable, excelling in dynamic environments and meeting changing needs.
Work History
Infantryman
7 Months- Developed training programs for diverse employee skill sets.
- Evaluated training materials for relevance and effectiveness.
- Collaborated with management to identify training needs and goals.
- Organized feedback sessions to gather insights from trainees.
- Mentored junior trainers on best practices and methodologies.
- Monitored progress of trainees to ensure they were meeting expectations set by management.
Radio Transmission Operator
5 Years- Managed inventory of spare parts and supplies for communications equipment.
- Analyzed system performance data to recommend improvements or upgrades.
- Collaborated with external vendors to address complex technical issues.
- Assisted in the development of operating procedures for new communications technologies.
- Maintained communication lines between units and headquarters by operating radios and other communication equipment.
- Trained junior operators on standard operating procedures and equipment usage.
Night Crew Leader
11 Months- Tracked inventory levels and placed orders for new stock as needed.
- Provided friendly, efficient service while resolving customer concerns and maintaining a clean, organized sales floor.
- Developed promotional material for sales events and seasonal offers.
- Led training sessions for new hires on customer service best practices.
- Outlined crew member expectations to new members to support accurate expectations of responsibilities and duties.
Crew Trainer
1 Year 1 Month- Explained general and job-specific procedures and led by example for hands-on training.
- Followed training curriculum emphasizing expectations for exceptional performance in each role.
- Taught company guidelines and safe food handling procedures to prepare menu items using recipes to crew members.
- Demonstrated equipment maintenance techniques to crew members during training sessions.
- Promoted teamwork, customer focus and commitment to meet performance metrics.
- Cleaned and disinfected food preparation areas, workstations and equipment.
- Presented cheerful attitude to clients and assisted customers to customize orders.
Education
GED
Associate of Applied Science - Natural Sciences
Skills
Teamwork and collaboration
Conflict resolution
Problem-solving abilities
Adaptability and flexibility
Marketing
Internal communications
Customer service
Multitasking
Self-motivation
Active listening
Accomplishments
- Army Basic Leadership Course (5th Commandant)
Timeline
Infantryman
National Guard
01.2026 - CurrentRead More
Radio Transmission Operator
Army
01.2021 - 01.2026Read More
Night Crew Leader
Fred Meyers
09.2019 - 08.2020Read More
Crew Trainer
Mcdonalds
08.2018 - 09.2019Read More
Jefferson Community College
Associate of Applied Science from Natural Sciences
Read More
Oregon Coast Community College
GED
Read More
Awards
- The Norwegian Army Ruck March badge in bronze
- The Inherent Resolve Campaign medal with campaign star
- Army Accommodation Medal with 'C' device