RYAN HICKSON
Knoxville,TN
Summary
Experienced operations professional specializing in machinery and process optimization. Track record of increasing productivity and improving operations through technical skills and problem-solving. Success in teamwork and adaptability to changing needs. Expertise in equipment maintenance, safety protocols, and optimizing workflow management for efficiency. Excited to leverage strong organizational abilities, communication skills, and problem-solving expertise in a project management role.
Overview
20
20
years of professional experience
Work History
Inspection Operator
Shawmut Corporation
Knoxville, TN
02.2018 - Current
- Coordinate inspection processes for various medical devices and automotive products, ensuring compliance with strict quality standards.
- Review work orders and customer specifications, ensuring all parameters are met and quality benchmarks are maintained.
- Provide detailed feedback for process improvements, contributing to operational efficiency and quality assurance.
- Utilize JOMAR software and ERP systems for data entry, tracking material and order statuses for accurate reporting.
- Perform regular safety checks and equipment maintenance to support a safe and compliant work environment.
- Collaborate with production teams to identify defective products and drive timely resolutions.
Custodian
Knox County Schools
Knoxville, TN
03.2017 - 02.2018
- Coordinated building maintenance and cleaning activities across multiple sites, ensuring adherence to safety and cleanliness standards.
- Performed minor repairs and maintenance tasks, proactively identifying areas for improvement.
- Contributed to an organized and efficient environment, supporting the smooth operation of daily activities.
Customer Service Manager
Walmart
Knoxville, TN
05.2015 - 03.2017
- Oversaw front-end operations, managing a team of cashiers and customer service associates to ensure excellent customer experiences.
- Facilitated cash register audits, ensuring accuracy and compliance with company financial standards.
- Resolved customer complaints and provided actionable feedback to enhance service delivery.
Custodian
Knox County Schools
Knoxville, TN
08.2012 - 05.2015
- Managed cleanliness and maintenance operations, ensuring a safe and hygienic environment for students and staff.
- Performed minor repairs and equipment maintenance to support smooth day-to-day operations.
Cashier
Target
Knoxville, TN
07.2009 - 08.2012
- Delivered exceptional customer service by efficiently processing transactions and addressing customer inquiries.
- Stocked and organized merchandise, ensuring availability and presentation.
- Maintained a clean and orderly checkout area to enhance the customer shopping experience.
Front End Manager
Food City
Knoxville, TN
09.2005 - 07.2009
- Managed front-end operations, including supervising cashier staff and conducting cash audits to ensure accuracy.
- Delivered excellent customer service, resolving complaints and ensuring high levels of customer satisfaction.
- Assisted with bookkeeping and reporting functions to support store management.
Education
High School Diploma -
West High School
Knoxville, TN01.2005
Skills
- JOMAR Software
- Microsoft Office Suite
- ERP Systems
- Data Entry & Reporting
- Troubleshooting
- Teamwork and collaboration
- Attention to detail
- Machine operation
- Equipment operation
- Efficient multitasking
- Effective communication
- Data entry
- Critical thinking
- Customer service
- Team management
- Time management
Accomplishments
- Achieved promotions by completing goals and expectations with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Effectively managed time during high-volume periods by applying strong attention to detail and fostering teamwork and collaboration.
Timeline
Inspection Operator
Shawmut Corporation
02.2018 - Current
Custodian
Knox County Schools
03.2017 - 02.2018
Customer Service Manager
Walmart
05.2015 - 03.2017
Custodian
Knox County Schools
08.2012 - 05.2015
Cashier
Target
07.2009 - 08.2012
Front End Manager
Food City
09.2005 - 07.2009
High School Diploma -
West High School