Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
background-images

RYAN HICKSON

Knoxville,TN

Summary

Experienced operations professional specializing in machinery and process optimization. Track record of increasing productivity and improving operations through technical skills and problem-solving. Success in teamwork and adaptability to changing needs. Expertise in equipment maintenance, safety protocols, and optimizing workflow management for efficiency. Excited to leverage strong organizational abilities, communication skills, and problem-solving expertise in a project management role.

Overview

20
20
years of professional experience

Work History

Inspection Operator

Shawmut Corporation
02.2018 - Current
  • Coordinate inspection processes for various medical devices and automotive products, ensuring compliance with strict quality standards.
  • Review work orders and customer specifications, ensuring all parameters are met and quality benchmarks are maintained.
  • Provide detailed feedback for process improvements, contributing to operational efficiency and quality assurance.
  • Utilize JOMAR software and ERP systems for data entry, tracking material and order statuses for accurate reporting.
  • Perform regular safety checks and equipment maintenance to support a safe and compliant work environment.
  • Collaborate with production teams to identify defective products and drive timely resolutions.

Custodian

Knox County Schools
03.2017 - 02.2018
  • Coordinated building maintenance and cleaning activities across multiple sites, ensuring adherence to safety and cleanliness standards.
  • Performed minor repairs and maintenance tasks, proactively identifying areas for improvement.
  • Contributed to an organized and efficient environment, supporting the smooth operation of daily activities.

Customer Service Manager

Walmart
05.2015 - 03.2017
  • Oversaw front-end operations, managing a team of cashiers and customer service associates to ensure excellent customer experiences.
  • Facilitated cash register audits, ensuring accuracy and compliance with company financial standards.
  • Resolved customer complaints and provided actionable feedback to enhance service delivery.

Custodian

Knox County Schools
08.2012 - 05.2015
  • Managed cleanliness and maintenance operations, ensuring a safe and hygienic environment for students and staff.
  • Performed minor repairs and equipment maintenance to support smooth day-to-day operations.

Cashier

Target
07.2009 - 08.2012
  • Delivered exceptional customer service by efficiently processing transactions and addressing customer inquiries.
  • Stocked and organized merchandise, ensuring availability and presentation.
  • Maintained a clean and orderly checkout area to enhance the customer shopping experience.

Front End Manager

Food City
09.2005 - 07.2009
  • Managed front-end operations, including supervising cashier staff and conducting cash audits to ensure accuracy.
  • Delivered excellent customer service, resolving complaints and ensuring high levels of customer satisfaction.
  • Assisted with bookkeeping and reporting functions to support store management.

Education

High School Diploma -

West High School
Knoxville, TN
01.2005

Skills

  • JOMAR Software
  • Microsoft Office Suite
  • ERP Systems
  • Data Entry & Reporting
  • Troubleshooting
  • Teamwork and collaboration
  • Attention to detail
  • Machine operation
  • Equipment operation
  • Efficient multitasking
  • Effective communication
  • Data entry
  • Critical thinking
  • Customer service
  • Team management
  • Time management

Accomplishments

  • Achieved promotions by completing goals and expectations with accuracy and efficiency.
  • Resolved product issue through consumer testing.
  • Effectively managed time during high-volume periods by applying strong attention to detail and fostering teamwork and collaboration.

Timeline

Inspection Operator

Shawmut Corporation
02.2018 - Current

Custodian

Knox County Schools
03.2017 - 02.2018

Customer Service Manager

Walmart
05.2015 - 03.2017

Custodian

Knox County Schools
08.2012 - 05.2015

Cashier

Target
07.2009 - 08.2012

Front End Manager

Food City
09.2005 - 07.2009

High School Diploma -

West High School

Similar Profiles

CREATE PROFILE