Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Hillis

Simpsonville,SC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience

Work History

Assistant Manager

Twin Peaks Restaurant
10.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the guest experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Managed all facets of $7 million store operation, ensuring seamless operations, optimizing efficiency, and fostering growth through strategic planning and leadership.

Bartender/Server Trainer

Stella's Southern Brasserie
10.2019 - 10.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Manager

Tin Lizzy's Cantina
05.2016 - 10.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Manager/ Bartender

Elephant Bar Restaurant
02.2008 - 05.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Education

Psychology -

Middle Tennessee State University
Murfreesboro, TN

Skills

  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Workload Management
  • Employee Scheduling
  • Operations Management
  • Marketing knowledge
  • Customer Relationship Management (CRM)
  • Project management abilities

Timeline

Assistant Manager

Twin Peaks Restaurant
10.2021 - Current

Bartender/Server Trainer

Stella's Southern Brasserie
10.2019 - 10.2021

Manager

Tin Lizzy's Cantina
05.2016 - 10.2019

Manager/ Bartender

Elephant Bar Restaurant
02.2008 - 05.2016

Psychology -

Middle Tennessee State University

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Ryan Hillis