Ryan Hillyard
Vineyard,US
Summary
Analytics-driven Enterprise Account Executive prioritizing tasks to build healthy customer pipeline. Proven to make successful presentations that draw in new business opportunities. Outstanding skill in account development and revenue generation.
Overview
7
7
years of professional experience
Work History
Account Executive
EasyPost
04.2021 - Current
- As an Account Executive, I work to find and close new businesses.
- I contact prospective customers and work with them to move their Gross Shipping Volume onto our Platform.
- I contact and speak with CEOs, CTOs, Heads of Partnerships, and many other C- and VP-level contacts at companies.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Consistently exceeded sales targets by proactively identifying and pursuing new business opportunities.
- Delivered comprehensive product presentations and demonstrations, showcasing the value proposition to potential clients.
- Generated new contacts through networking and cold calling.
- Established strong relationships with key enterprise customers, driving customer satisfaction and retention.
- Leveraged CRM tools to track customer interactions, ensuring seamless communication across multiple touchpoints.
Customer Success Manager
EasyPost
01.2020 - 04.2021
- As a Customer Success Manager, I manage a portfolio of accounts and work to retain our customers with Excellent Service
- I work to gain more revenue for our company by upselling my customers and better serve my customers according to their needs by renewing their contracts.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
Solution Architect
Xant.ai
04.2018 - 01.2020
- When new clients partner with Xant, I run their project for implementation and onboarding to provide solutions to better improve their business process with our software
- Run onboarding Projects for new clients of InsideSales.com within the United States and Europe (VMWare, Groupon, American Express, Verizon Connect, Global University Systems, Matterport, Codec)
- Adhered to SLA's through project plans and onboarding process
- Build out custom solutions for each client's business process
- Build out Training Modules.
Technical Account Manager
Xant.ai
05.2017 - 04.2018
- Managed the technical requirements of supporting our software with our Enterprise Customers, including customers such as: Waste Management, Experian, Groupon, Quest Software, State Street
- Managed Case loads and questions that Enterprise clients had for our Software
- Received Employee of the month for the entire Customer Success team.
Education
Exercise Science -
Utah Valley University
Utah Valley University08.2019
Skills
- SAAS Sales
- Account Management
- Strategic selling
- Territory Management
- Sales Strategies
- Customer Relationship Management (CRM)
- Project Management
- Client Relationship Building
- Relationship building and management
- Pipeline Management
- Sales Quota Achievement
- New business opportunities
Personal Information
Marital Status: Married
References
- Todd Sparks, Product Manager, Swell, todd@swellcx.com, 385.219.9242
- Adam Henrie, Director of Customer Success, Easypost, adam.henrie@easypost.com, 801.310.6187
Timeline
Account Executive
EasyPost
04.2021 - Current
Customer Success Manager
EasyPost
01.2020 - 04.2021
Solution Architect
Xant.ai
04.2018 - 01.2020
Technical Account Manager
Xant.ai
05.2017 - 04.2018
Exercise Science -
Utah Valley University
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