Ryan Hines
Roanoke,VA
Summary
Customer-oriented sales professional with 17 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Results-driven Store Leader bringing proven record of success in exceeding sales, service and team performance objectives. Develops and motivates team members with strong leadership and planning abilities honed in fast-paced grocery environments. Focused on continuous associate and business improvements.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Store Leader
Kroger
Roanoke, VA
08.2023 - Current
- Ensured accuracy of weekly payroll records by verifying hours worked by employees against timecards.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Cleaned shelves, counters and tables to maintain organized store.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Reviewed merchandise displays regularly to ensure proper placement of products according to company standards.
- Handled customer transactions and balanced cash drawers.
- Assisted in the development of strategies for increasing customer satisfaction and sales performance.
- Greeted customers to determine wants or needs.
- Recruited individuals with talent, drive and experience to add dimension to organization
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Helped each team increase business with improved approaches to planning and product line management.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Performed weekly stock counts to maintain accurate inventory levels.
- Implemented security measures to prevent store theft and trespassing.
- Implemented corrective actions to improve employee performance and discourage inappropriate behavior.
- Recommended, selected and located merchandise based on customer desires.
- Resolved customer complaints in a professional manner.
- Supervised work of cashiers, training new team members and monitoring performance.
- Coached, mentored and trained new team members on operational processes and procedures.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
Assistant Store Leader
Kroger
Roanoke, VA
05.2021 - 08.2023
- Ensured accuracy of weekly payroll records by verifying hours worked by employees against timecards.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Cleaned shelves, counters and tables to maintain organized store.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Reviewed merchandise displays regularly to ensure proper placement of products according to company standards.
- Handled customer transactions and balanced cash drawers.
- Greeted customers to determine wants or needs.
- Assisted in the development of strategies for increasing customer satisfaction and sales performance.
- Recruited individuals with talent, drive and experience to add dimension to organization
- Helped each team increase business with improved approaches to planning and product line management.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Implemented corrective actions to improve employee performance and discourage inappropriate behavior.
- Implemented security measures to prevent store theft and trespassing.
- Performed weekly stock counts to maintain accurate inventory levels.
- Resolved customer complaints in a professional manner.
- Recommended, selected and located merchandise based on customer desires.
- Supervised work of cashiers, training new team members and monitoring performance.
Assistant Store Manager
Burlington
Roanoke, VA
10.2019 - 05.2021
- Forecasted customer demand to set prices or credit terms for goods or services.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Delegated work to staff, setting priorities and goals.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Coached and developed store associates through formal and informal interactions.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
Complex Assistant Store Manager
Wal-Mart
Roanoke, VA
03.2019 - 10.2019
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Coached and developed store associates through formal and informal interactions.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared staff work schedules and assigned team members to specific duties.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
Store Manager
Dollar Tree Stores
Roanoke, VA
10.2018 - 03.2019
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Created weekly work schedules for store personnel.
- Ensured compliance with safety regulations and company policies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Maintained accurate records of employee performance reviews.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed strategies to maximize sales and profitability.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Identified opportunities for cost savings through waste reduction initiatives.
- Implemented campaigns and promotions to help with developing goods and services.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Developed relationships with suppliers to negotiate better prices.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
Complex Assistant Store Manager
Wal-Mart
Roanoke, VA
07.2007 - 10.2018
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Coached and developed store associates through formal and informal interactions.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
Education
A.A.S - Computer Software
MOUNTAIN EMPIRE COMMUNITY COLLEGE
05.2008
High School Diploma -
LEE HIGH SCHOOL
06.2005
B.S - Business Management
UNIVERSITY OF PHOENIX
Skills
- Promotions Planning
- Team Management
- Employee Engagement
- Multitasking and Organization
- Staff Supervision
- Store Merchandising
- Store Opening and Closing
- Policies and Procedures
- Recruiting and Hiring
- Customer Service
- Pricing Strategies
- Resource Allocation
- Inventory Management
- Documentation and Reporting
- Team Building and Leadership
- Sales Strategies
- Payroll Management
- Cash Management
- Shift Scheduling
- Flexible Schedule
- Employee Development
- Employee Scheduling
- Stock Replenishment
- Supply Ordering
- Loss Prevention Procedures
- KPI Tracking
- Work Planning and Prioritization
- Operations Management
References
References available upon request
Certification
- Food Safety Manager
Accomplishments
- Executive Board Member of Southwest Virginia Pride Inc.
- Co-Chair ( Kroger Mid-Atlantic Pride Associate Resource Group )
References
References available upon request.
Timeline
Store Leader
Kroger
08.2023 - Current
Assistant Store Leader
Kroger
05.2021 - 08.2023
Assistant Store Manager
Burlington
10.2019 - 05.2021
Complex Assistant Store Manager
Wal-Mart
03.2019 - 10.2019
Store Manager
Dollar Tree Stores
10.2018 - 03.2019
Complex Assistant Store Manager
Wal-Mart
07.2007 - 10.2018
A.A.S - Computer Software
MOUNTAIN EMPIRE COMMUNITY COLLEGE
High School Diploma -
LEE HIGH SCHOOL
B.S - Business Management
UNIVERSITY OF PHOENIX
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