Ryan Hines
Charlotte,NC
Summary
Successful Continuous Improvement Manager with expertise in developing process improvement solutions resulting in better efficiency, safety and quality. Focused on reducing waste by implementing changes in processing based on lean methodology. Driven to monitor performance improvements by developing metrics and tracking systems.
Overview
11
11
years of professional experience
Work History
Continuous Improvement Manager
LiftOne
04.2024 - Current
- Coached 3 team members on effective problem-solving techniques, empowering them to drive improvements independently.
- Evaluated the effectiveness of implemented process improvements against established benchmarks, refining strategies as necessary to achieve desired results.
- Implemented standard work procedures across departments, enhancing consistency in operations and reducing variability in output quality.
- Championed a culture of continuous improvement within the organization, fostering a focus on innovation and excellence.
- Led change management efforts during major organizational transitions, minimizing disruptions to daily operations.
Product Support Manager (Branch Manager)
WMH Solutions
07.2023 - 04.2024
- Managed day to day operations over 3 departments including Parts, Service, and Rental Department ensuring each department is meeting monthly Gross Profit percentage goals.
- Managed the hiring, mentoring, and development of mobile service technician teams.
- Developed and monitored financial reports to manage the branch's P&L.
- Managed and oversaw branch's WIP (Work orders In Progress) report ensuring work orders were completed in a timely manner.
- Managed technicians labor productivity rate ensuring the most possible gross profit for the company and future hiring needs.
- Manage and oversaw the preventative maintenance schedule and repairs of material handling equipment of over 100 customers with over a thousand pieces of equipment.
- Conducted regular evaluations of team performance against established benchmarks, identifying areas for growth or improvement opportunities.
- Maintained product management staff by recruiting, selecting, orienting and training 40 employees.
Maintenance Coordinator
Amerit Fleet Solutions
03.2023 - 07.2023
- Responsible for managing, and scheduling preventative maintenance and repair orders at the on-site Boeing facility for 1500 assets in Seattle, Washington
- Enhanced communication between departments, facilitating prompt responses to maintenance requests and reducing delays in repairs.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Managed vendor relationships for timely delivery of parts and services, ensuring smooth operations within the facility.
- Maintained detailed records of all maintenance activities performed, allowing for effective tracking of progress over time.
- Coordinated emergency response efforts during unexpected breakdowns, mitigating risks to personnel safety and production timelines.
- Promoted a culture of teamwork and collaboration within the maintenance department, leading to increased employee morale and overall job satisfaction.
- Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
Wheel Vehicle Mechanic
US Army
08.2013 - 03.2023
- Enhanced vehicle performance by conducting comprehensive maintenance and repair tasks on various types of wheel vehicles.
- Championed environmental stewardship within the workplace, promoting recycling initiatives and responsible disposal of hazardous materials such as oils and batteries.
- Displayed excellent problem-solving abilities by devising creative solutions to challenging mechanical issues when standard repair techniques proved insufficient.
- Assisted in training junior mechanics, sharing expertise and fostering a supportive learning environment.
- Increased shop safety standards by implementing proper procedures and maintaining a well-organized workspace.
- Managed, trained, and developed a team of 64 mechanics, including lower level managers.
- Attended eight-week selection course and was selected to serve within an elite special operations unit.
Education
BBA - Business Information Systems&Operations Management
UNC- CHARLOTTE
Charlotte, NC 07.2025
Skills
- Microsoft Office
- Operations Management
- Quality Management Systems
- Conflict Management
- Public Speaking
- Data analytics
- Logistics Management
- Workflow Optimization
- Operational Excellence
- Maintenance Planning
- Customer Service
- 5S methodology
Timeline
Continuous Improvement Manager
LiftOne
04.2024 - Current
Product Support Manager (Branch Manager)
WMH Solutions
07.2023 - 04.2024
Maintenance Coordinator
Amerit Fleet Solutions
03.2023 - 07.2023
Wheel Vehicle Mechanic
US Army
08.2013 - 03.2023
BBA - Business Information Systems&Operations Management
UNC- CHARLOTTE
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