Ryan Hitte
Clayton,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
District Manager
GameStop
05.2022 - Current
- Supervised 23 locations to enforce high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Modeled best practices for sales and customer service.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
Group Store Manager
GameStop
03.2022 - 05.2022
- Supervised 3 locations to enforce high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
- Cultivated a high-performance team culture through regular performance reviews, constructive feedback sessions, and recognition programs that rewarded top achievers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Temporary District Manager
GameStop
01.2022 - 03.2022
- Supervised 18 locations to enforce high-quality standards of operation.
- Modeled best practices for sales and customer service.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Created robust succession plans for key positions within each location, ensuring seamless transitions and continued excellence in operations during personnel changes.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Store Manager
GameStop
03.2004 - 01.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Education
Business Management
Schoolcraft College
Livonia, MIHigh School Diploma -
Northville High School
Northville, MI05.2002
Skills
- Leadership skills
- Recruiting and Hiring
- Strategic Planning
- Customer Service
- Operations Management
- Sales management
- Multi-unit management
Timeline
District Manager
GameStop
05.2022 - Current
Group Store Manager
GameStop
03.2022 - 05.2022
Temporary District Manager
GameStop
01.2022 - 03.2022
Store Manager
GameStop
03.2004 - 01.2022
Business Management
Schoolcraft College
High School Diploma -
Northville High School
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