Ryan Hobbs
Eldersburg,MD
Summary
Accomplished business professional with over ten years of success in account management, orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.
Overview
9
9
years of professional experience
Work History
Customer Success Manager
Tenable, Inc.
06.2021 - 07.2023
- Managed book of business of 150+ customers.
- Oversaw onboarding of new customers, set expectations, and built success plans to ensure adoption of Tenable products.
- Played instrumental role in client satisfaction by working with management for proper resolution of service issues and implemented successful corrective actions.
- Managed successful negotiation of long-term contract renewals with decision holders.
- Worked in tandem with Territory Managers to identify upsell and add opportunities.
District Rental Manager
Penske Truck Leasing
03.2018 - 06.2021
- Oversaw and enhanced work of sales and management team members to promote optimal efficiency and obtain necessary results.
- Maximized rental revenue while minimizing expenses through effective planning and control.
- Analyzed and evaluated monthly financial statements.
- Located, developed and promoted talented employees to cultivate a collaborative and hardworking leadership team.
- Conducted regular performance reviews for employees, identifying opportunities for professional development and growth within the company.
Branch Rental Manager
Penske Truck Leasing
08.2015 - 03.2018
- Implemented rental fleet management processes.
- Resolved customer disputes and maintained positive relationships which increased customer base.
- Coached and mentored staff to ensure smooth adoption of new programs and initiatives.
- Hired, trained, and evaluated personnel for the Branch.
- Managed daily operations of Branch i.e sales, transactions, customer service issues, scheduling, etc.
- Responsible for training associates on inbound call excellence to increase lead conversion rates.
Management Trainee/Assistant Rental Manager
Penske Truck Leasing
03.2014 - 08.2015
- Showed versatility by working at all District locations for an extended period of time with
minimal management supervision. - Became Assistant Rental Manager of top District location and entrusted with overseeing daily
operations and developing new associates. - Managed rental fleet to maximize profitability.
- Assisted with management of commercial and lease contracts to ensure billing accuracy. Maintained daily fleet trackers for multiple national accounts
(Panera Bread, Frito-Lay, UPS). - Acted as the "front line" for Branch location- answered phones, directed customers, resolved customer
issues, and explained policies. - Improved client-management interaction by building customer relationships, resulting in higher revenue per transaction.
Education
Bachelor of Science - Exercise Physiology
Salisbury University
Salisbury, MD05.2013
Skills
- Business Development
- Account Management
- Staff Management
- Negotiation
- Verbal and Written Communication
- Process Improvement
- Employee Development
- Organization
- Fostering Customer Relationships
- Goals and Performance
Timeline
Customer Success Manager
Tenable, Inc.
06.2021 - 07.2023
District Rental Manager
Penske Truck Leasing
03.2018 - 06.2021
Branch Rental Manager
Penske Truck Leasing
08.2015 - 03.2018
Management Trainee/Assistant Rental Manager
Penske Truck Leasing
03.2014 - 08.2015
Bachelor of Science - Exercise Physiology
Salisbury University
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