Dynamic customer service professional with extensive experience at Pep Boys, excelling in customer relations and vehicle inspection. Proven ability to manage schedules and train staff effectively. Skilled in mechanical tasks and supply management, ensuring optimal service delivery and customer satisfaction. Committed to enhancing operational efficiency and resolving customer issues promptly.
Responsible for taking in customers, and listening to their requests. As well as, dispatching work orders accordingly, and going over reports with customers and advising on the proper repairs for the vehicles. Also Dealing with customer complaints, and taking in inventory
Originally started as lube tech, performing all services at the store, including oil changes, tire rotations, transmission fluid exchanges, air conditioning services, coolant services, brakes. Eventually became Assistant General Manager, where I was responsible for running the shop when manager was never there, duties included scheduling, inventory, disciplining employees, dealing with customers, and all other managerial tasks.
My duties included changing tires, oil, brakes, transmission fluid, air conditioning, coolant and other mileage based services
Duties included, stocking pepsi products on shelves, building displays, unloading trucks and moving pallets in receiving area of stores I was assigned to.
GCOR Qualified (Railroad)
609 Certified (Automotive Air Conditioning)