Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ryan Hodge

San Diego,CA

Summary

Dynamic customer service professional with extensive experience at Pep Boys, excelling in customer relations and vehicle inspection. Proven ability to manage schedules and train staff effectively. Skilled in mechanical tasks and supply management, ensuring optimal service delivery and customer satisfaction. Committed to enhancing operational efficiency and resolving customer issues promptly.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Customer Service Advisor

Pep Boys
05.2022 - Current

Responsible for taking in customers, and listening to their requests. As well as, dispatching work orders accordingly, and going over reports with customers and advising on the proper repairs for the vehicles. Also Dealing with customer complaints, and taking in inventory

Assistant General Manager

Jiffy Lube
01.2020 - 05.2022

Originally started as lube tech, performing all services at the store, including oil changes, tire rotations, transmission fluid exchanges, air conditioning services, coolant services, brakes. Eventually became Assistant General Manager, where I was responsible for running the shop when manager was never there, duties included scheduling, inventory, disciplining employees, dealing with customers, and all other managerial tasks.

General Service Technician

Express Tire
05.2009 - 06.2011

My duties included changing tires, oil, brakes, transmission fluid, air conditioning, coolant and other mileage based services

Pepsi Bottling Group

Merchandiser
02.2008 - 04.2009

Duties included, stocking pepsi products on shelves, building displays, unloading trucks and moving pallets in receiving area of stores I was assigned to.

Education

General Education

Mission Bay High School
San Diego
06-2002

Skills

  • Customer relations
  • Customer focus
  • Schedule management
  • Training programs
  • Vehicle inspection
  • Supply management
  • Mechanical Skills
  • Experience Working On And Around Heavy Equipment
  • GCOR Certified
  • 609 Certified

Certification

GCOR Qualified (Railroad)

609 Certified (Automotive Air Conditioning)

Timeline

Customer Service Advisor

Pep Boys
05.2022 - Current

Assistant General Manager

Jiffy Lube
01.2020 - 05.2022

General Service Technician

Express Tire
05.2009 - 06.2011

Pepsi Bottling Group

Merchandiser
02.2008 - 04.2009

General Education

Mission Bay High School
Ryan Hodge