Ryan Holland
Jacksonville,FL
Summary
Thank you for taking the time to review my resume. Collectively, I have over 7 years of combined retail and guest service experience. I've worked my way up to management positions and successfully performed above average in sales and expectations. I am seeking permanent career within retail or guest service we're I can maximize the usage of my skills and experience. My previous managers will note professionalism, dedication, and an unconditional desire to make anything I apply myself to successful and bring the people I work with along with me in achieving individual and overall success. I have successfully managed and developed people within the retail spectrum and provided accountability with helping them provide their own success. I look forward to discussing the needs of the business and describe in detail any experience I have provided in my resume.
Overview
8
8
years of professional experience
Work History
1st Assistant Manager
Zumiez
04.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed strategy to increase sales and drive profits.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Remote Customer Service
Thirteenth Floor Entertainment Group
09.2021 - Current
- 3 Active Seasons with Company
- Use of Zendesk and Ticketure systems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
Lawn and Garden Merchandiser and Customer Service
Lowes Home Improvment
01.2022 - 03.2023
- Worked with store managers to implement new displays, promotions and store layout changes.
- Monitored and replenished display inventory and restructured according to available stock.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
- Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
Counter Sales Representative
Hertz Car Rental
03.2020 - 09.2021
- Achieved personal sales goals with great upselling and cross-selling abilities.
- Answered telephone calls to offer information and promote business products.
- Informed customers about important policies and conditions on sales.
- Managed rentals and returns processes for diverse customers.
- Developed strong rapport with customers and created positive impression of business.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Finalized sales by completing payments and required paperwork.
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Welcomed customers and offered immediate assistance in line with business policies.
2nd Assistant Manager
Zumiez
08.2019 - 01.2020
Sales Supervisor
Tillys
11.2018 - 08.2019
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively coached team members to reach weekly and monthly sales goals.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Promoted exceptional customer service by engaging clients on sales floor.
Sales Associate
Volcom
03.2018 - 11.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Ride Attendant
Universal Studios
07.2016 - 03.2018
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Monitored passengers and ride operations and enforced safety regulations.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Inspected and maintained amusement park ride equipment in accordance with safety regulations.
Sales Associate
Volcom
04.2016 - 03.2018
Education
High School Diploma -
Plant City High School
Plant City, FL06.2012
Skills
- Task Delegation
- Recruiting and Interviewing
- Employee Performance Evaluations
- Cost Reduction
- Product and Service Knowledge
- Employee Scheduling
- Operations Management
- Strategic Planning
- Retail Operations
Timeline
1st Assistant Manager
Zumiez
04.2023 - Current
Lawn and Garden Merchandiser and Customer Service
Lowes Home Improvment
01.2022 - 03.2023
Remote Customer Service
Thirteenth Floor Entertainment Group
09.2021 - Current
Counter Sales Representative
Hertz Car Rental
03.2020 - 09.2021
2nd Assistant Manager
Zumiez
08.2019 - 01.2020
Sales Supervisor
Tillys
11.2018 - 08.2019
Sales Associate
Volcom
03.2018 - 11.2018
Ride Attendant
Universal Studios
07.2016 - 03.2018
Sales Associate
Volcom
04.2016 - 03.2018
High School Diploma -
Plant City High School
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