Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ryan Holmes

Rosenberg,TX

Summary

Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Independent Insurance Adjuster

Crawford Catastrophe Services
08.2018 - Current
  • Independent Contractor that responds to multiple causes of loss, including wind, hail, and water losses
  • Supply detailed reports including valuations, sketches and estimate of damages as required using Xactimate (X1)
  • Use Xactanaysis to supply status updates to all parties involved in claims process and to check completion of claims in a prompt fashion
  • Work independently from home office; managed demanding high case load, recognized for claim accuracy, customer satisfaction, claim volume management, and timeliness
  • Discuss and negotiate with public adjusters, contractors, engineers, and lawyers in the evaluation of claims.
  • Answered customer questions regarding deductibles.
  • Researched and analyzed policy contracts to verify proper payment of claims.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.

Youth Care Counselor

Texanacenter
10.2019 - 06.2022
  • Completed clear and concise documentation of youth behavior and actions.
  • Assisted hundreds of youth with obtaining resources such as food, clothing and shelter.
  • Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
  • Utilized system model to teach youth life skills in accordance with individualized treatment plans.
  • Evaluated needs of youth and outlined measures to address.
  • Attended treatment team meetings to discuss youth's mental and behavioral progress.
  • Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
  • Listened to clients' concerns and provided encouragement and support.
  • Supported individuals dealing with mental health and emotional issues.
  • Assisted clients in exploring feelings and understanding behaviors.
  • Designed safe and supportive environment for clients to discuss issues.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.

Independent Insurance Adjuster

Southwest Adjusters
09.2018 - 02.2020
  • Independent Contractor that responds to multiple causes of loss, including wind, hail, and water losses
  • Supply detailed reports including valuations, sketches and estimate of damages as required using Xactimate (X1)
  • Use Xactanaysis to supply status updates to all parties involved in claims process and to check completion of claims in a prompt fashion
  • Work independently from home office; managed demanding high case load, recognized for claim accuracy, customer satisfaction, claim volume management, and timeliness
  • Discuss and negotiate with public adjusters, contractors, engineers, and lawyers in the evaluation of claims.
  • Answered customer questions regarding deductibles.
  • Researched and analyzed policy contracts to verify proper payment of claims.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.

Independent Insurance Adjuster

One Call Claims
09.2017 - 12.2017
  • Independent Contractor that responds to multiple causes of loss, including wind, hail, and water losses
  • Supply detailed reports including valuations, sketches and estimate of damages as required using Xactimate (X1)
  • Use Xactanaysis to supply status updates to all parties involved in claims process and to check completion of claims in a prompt fashion
  • Work independently from home office; managed demanding high case load, recognized for claim accuracy, customer satisfaction, claim volume management, and timeliness
  • Discuss and negotiate with public adjusters, contractors, engineers, and lawyers in the evaluation of claims.
  • Answered customer questions regarding deductibles.
  • Researched and analyzed policy contracts to verify proper payment of claims.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.

Rapid Responder

Center for Toxicology and Environmental Health, LLC
05.2014 - 08.2016
  • Complete investigations to determine necessity of abating or eliminating sources of pollutants or hazards that affect either the environment or health of population
  • Collect air, water and/or soil sampling, utilizing proper chain of custody for independent studies
  • Read instruments and record measurements on standard forms and translate data on paper forms to computer-based forms for laymen's terms.

Professional Basketball Player

FIBA Basketball
10.2005 - 08.2016
  • Adhered to dietary and exercise requirements outlined by team leadership.
  • Maintained clean and trouble-free lifestyle to maximize performance.
  • Competed in hundreds of games, improving performance and increasing win percentage every season.
  • Conducted interviews with media for radio, television and print.
  • Reported to practice at established times and arrived ready to contribute.
  • Maintained drive and determination to obtain personal and team objectives and goals.
  • Followed demanding training, exercise and dietary program to maintain peak physical condition.
  • Attended all practices as scheduled, dressed correctly and always ready to work.
  • Achieved lifelong aspiration through proven work ethic, dedication and visualization.
  • Utilized physical resilience and mental fortitude to earn roster spots
  • Learned to play multiple positions.

Administrator

Army Reserve
02.2000 - 06.2006
  • Maintained personnel records and updated internal databases to support document management.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Collected, validated, and distributed information to employees.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Generated reports to suggest corrective actions and process improvements.

Education

Bachelor of Arts - Social Work

Philander Smith University
Little Rock, AR

Skills

  • Risk Assessment
  • Claims Processing
  • Insurance Policy Coverage Knowledge
  • Highly Motivated
  • Report Writing
  • Advanced Computer Skills

Certification

  • Adjuster Licensing in the Following States: Texas- All lines home state
  • Carrier Certifications: FEMA IS-100, FEMA IS-700, State Farm

Timeline

Youth Care Counselor

Texanacenter
10.2019 - 06.2022

Independent Insurance Adjuster

Southwest Adjusters
09.2018 - 02.2020

Independent Insurance Adjuster

Crawford Catastrophe Services
08.2018 - Current

Independent Insurance Adjuster

One Call Claims
09.2017 - 12.2017

Rapid Responder

Center for Toxicology and Environmental Health, LLC
05.2014 - 08.2016

Professional Basketball Player

FIBA Basketball
10.2005 - 08.2016

Administrator

Army Reserve
02.2000 - 06.2006

Bachelor of Arts - Social Work

Philander Smith University

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Ryan Holmes